From the course: Building Secure and Trustworthy LLMs Using NVIDIA Guardrails
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Case studies: Guardrails in action
From the course: Building Secure and Trustworthy LLMs Using NVIDIA Guardrails
Case studies: Guardrails in action
- [Instructor] It's time now to extract some valuable lessons from real-world case studies and understand how guardrails can ensure real-world reliability, safety, and effectiveness of large language models. Through these case studies, you will gain a better understanding of the challenges and solutions in implementing guardrails and bridge the gap between theoretical knowledge and practical application. So let's dive right in. Our first case study revolves around an incident with an airline chatbot. In this scenario, the chatbot provided incorrect information regarding flight cancellation policies to a customer. This misinformation led to the customer missing out on crucial compensations and eventually taking legal action. This case underscores the critical need for ensuring that chatbots provide accurate information and that there are robust accountability mechanisms in place. The airline could have avoided the situation by implementing guardrails that verify the accuracy of the…
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