From the course: Customer Service Mastery: Delight Every Customer

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Introduction: 20

Introduction: 20

From the course: Customer Service Mastery: Delight Every Customer

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Introduction: 20

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- So we've already looked at the basics and there's a list of things there that you have to do. But now we're going to look at Delight, and Delight is more difficult because Delight ideas are creative. They seem to come from nowhere. We're trying to think of ideas that our competitors haven't thought about yet. So, we need some methods or processes to help get more Delight ideas. And I've got 30 for you here. So, these are not Delight methods you can use. These are methods to help you to come up with methods for delighting your customers, if you see what I mean. And there obviously will be all sorts of examples I'm going to give, which you can pinch, and you absolutely can pinch as many as you like from this. But as well as my examples, what I'm really hoping is that the processes I talk about will help you to generate even more ways to delight your customers. And I'd recommend that you brainstorm them as a group with your…

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