From the course: Customer Service Mastery: Delight Every Customer
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From the course: Customer Service Mastery: Delight Every Customer
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- Okay, so that's the first half of my suggestions. We've done 15. It's already quite epic, isn't it? And I'm thinking rather than just keep plowing on to number 16, 17, 18 now, why not pause for a moment and just go back through and look at my 15 and see if there's anything there that you could actually use. And the way I'm imagining you would use this course anyway is that you wouldn't just sit down and view all 30 methods. I think that would just fry your brain. But just pick one at random or perhaps do one a week and then talk about it with some friends and say, "Look, here's the video for this week." "How could we apply this?" And maybe if it doesn't work, go on to the next video and pick two or three a week, perhaps. And work with some people and come out with some real ideas. So take your time over this. You know, you've got this course forever so you don't have to just sit and watch all 30 but really think…
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