From the course: Customer Service Mastery: Delight Every Customer
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Technology
From the course: Customer Service Mastery: Delight Every Customer
Technology
- Method number 13 for delighting your customers is to use technology. And you can use technology to either personalize the dealings you have with them or to speed up the process. So, for example, I bank with First Direct, I love First Direct. And not many people would say they love their bank, would they? But I really do love First Direct, part of HSBC. And technology gives me an automatic balance update. So, every Monday I get a little text to say that I've hardly got any money in my account, but it's great that I know what's there. And also, if you take out an amount larger than a particular figure, and I think you can set that figure, say 1,000 pounds, if you take out more than 1,000 pounds, it'll send you a little message to say just to confirm this amount has gone out. So that you know that nobody else is taking money out that you don't want to. You can also set it so that if your balance goes below a…
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