From the course: Implementing Supply Chain Management

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Deliver products

Deliver products

From the course: Implementing Supply Chain Management

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Deliver products

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- No matter how good they are, the things you make don't have any real value until they get to a customer. So the four set of processes in the SCOR model focus on delivering products and services. The deliver processes fall into three main categories, order management, transportation, and distribution. Order management includes the processes you use to take orders from a customer. These could be the processes for a checkout lane in a grocery store, the drive-through lane in a restaurant, or an e-commerce website. Whatever business you're in, order management is about customers deciding to buy something from you, and you making the commitment to deliver it. The next set of delivery processes occur in warehouses or distribution centers, receiving products, putting them away, picking them, packing them, and shipping them off to the next step in a supply chain. For example, you might ship products to a retail store or to…

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