From the course: Improve Communication Using Lean Thinking
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Lean literature that mentions communication
From the course: Improve Communication Using Lean Thinking
Lean literature that mentions communication
- You might be asking, where has the importance of communication in the context of lean been referenced? The following sources will help answer this question. "Gemba Kaizen" by Masaaki Imai was one of my first reads about continuous improvement. Imai-san, who worked directly with Toyota's mastermind Taiichi Ohno, addressed communication when he wrote, "Quality begins when everybody in the organization commits to never sending rejects or imperfect information to the next process." Here the next process refers to the internal customer. Remember when we drew the concept map of communication, the customer-supplier relationship? In 1999 the Harvard Business Review published the article "Decoding the DNA of the Toyota Production System" by Steven Spear and H. Kent Bowen. One of the key points underscored how people connect. Again, a customer-supplier relationship is between each stakeholders, including those responsible for…
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