From the course: Leadership Stories: 5-Minute Lessons in Leading People
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Learn jaw-dropping candor
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Learn jaw-dropping candor
- Two people who are used to being told they're right about everything are your boss and your customers. And that's why one way to make an unforgettable impact on those people is to tell them they're wrong. And it can be done with as little as a single word. Consider the following examples from Gary Kaufer. Gary was an executive vice president at an analytics company specializing in retail sales data. In 2010, he was just finishing up a meeting with one of his clients, and as they were walking out, the CEO asked him what Gary describes as an affirmation-seeking question. You know the type. It's the kind of question people ask in hopes you'll say yes and reaffirm whatever flattering notions they have about themselves already. Well, in this case, the question was this. "I understand we're best-in-class among your clients "using your data. Isn't that right, Gary?" It's a pretty safe question for the customer to ask the hired help. The customer's always right, after all. Well, Gary's…
Contents
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Crisis communication4m 25s
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Talking too much (or too little)3m 42s
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Learn jaw-dropping candor3m 16s
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Great results vs. happy people3m 55s
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How to be a top performer3m 46s
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How to receive tough feedback yourself3m 47s
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Good vs. better vs. best performance5m 11s
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Think outside the box2m 19s
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Find solutions outside your industry5m 34s
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Identify compensating behaviors3m 17s
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Promote simplicity1m 58s
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Give inventors needed room to invent2m 13s
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Use moonlighting to increase engagement4m 56s
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