From the course: Leading International Growth
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Resolve ambiguity
From the course: Leading International Growth
Resolve ambiguity
- You'll naturally encounter some ambiguity as you begin to negotiate, influence and communicate across other cultures. Let's now look at ways to take the knowledge used to describe business culture and learn an approach to help eliminate that ambiguity. You start by identifying the mental models that filter how you interpret that business culture. Then test your assumptions, so you uncover ways to adapt your approaches so they're even more successful when engaging with your cross border stakeholders. So let's take a look at an approach that lets you uncover cultural assumptions. Organizational psychologist Chris Argyris developed a useful tool called the ladder of inference. This tool helps you revisit reality and facts to check your assumptions, conclusions, beliefs and resulting actions. This is important when interpreting other cultures so you reduce the risk of drawing conclusions and taking actions with poor…
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