From the course: Project Management Mediation: Conflict Resolution for PMs
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Identify common conflicts
From the course: Project Management Mediation: Conflict Resolution for PMs
Identify common conflicts
- Conflict is natural, healthy, and productive. It is not a sign that there are problems when conflict occurs. The problem occurs when conflict is not managed and it's allowed to grow into unproductive and negative spaces. The role of the project manager is to be a fair facilitator during conflict. Ensuring that it's moving towards a satisfying outcome. To do this well, you need to understand the types of conflict. And that's what this lesson's about. After this video, you'll be able to recognize the four most common causes of conflict in a project. The first cause is vision conflict. Vision conflict is when there's a disagreement over where a project is going. This conflict is very common among strong personalities or folks who have a very personal stake in the project. The scope of work or SOW, always needs to be kept foremost in your mind when resolving these sorts of disagreements. By doing this, you can reference the project's objectives whenever an argument arises over where the…
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