From the course: Shake Shack CEO Randy Garutti (Thirty Minute Mentors)

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How to lead

How to lead

- Along those lines, I want to get your thoughts on the topic of leadership. In your experience, what are the key characteristics of an effective leader and what can anyone do to become a better leader? - So there's a couple that I try to lead by. And I'll just use this last couple years as the most challenging leadership environment that most people have encountered. My message to our team has been hope, reality and hope. we are going to lead with hope. We are going to act on reality and we're never going to stop coming back to hope. And what's ahead. Hope is not a dream is not real unless you have to make decisions that are a reality based. And that's hard. And that's what leaders do. I believe this is my comment the one in the organization with the most hope leads. And if we don't have that if it's not going to be me, who is it going to be? So I'm always going to be that and be that in a really sincere and genuine…

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