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✨ 𝑰𝒎𝒑𝒓𝒆𝒔𝒔𝒊𝒗𝒆 𝑵𝒖𝒎𝒃𝒆𝒓𝒔 𝒐𝒇 2024: 𝑨 𝒀𝒆𝒂𝒓 𝒐𝒇 𝑮𝒓𝒐𝒘𝒕𝒉 ✨ In 2024, we’re proud to share some key milestones that highlight our growth and commitment to excellence: ● 𝟐𝟖 𝐎𝐧𝐥𝐢𝐧𝐞 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐂𝐨𝐮𝐫𝐬𝐞𝐬 conducted, empowering our global network with knowledge. ● 𝟏,𝟎𝟎𝟎+ 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬 across 70+ countries, expanding our global footprint. ● 𝟕𝟓% 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝟓+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐋𝐨𝐲𝐚𝐥𝐭𝐲, reflecting trust and long-term satisfaction. ● 𝐒𝐚𝐥𝐞𝐬 𝐕𝐨𝐥𝐮𝐦𝐞 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐛𝐲 𝟑𝟒%, driven by growing demand and customer confidence. ● 𝐖𝐚𝐫𝐫𝐚𝐧𝐭𝐲 𝐂𝐚𝐬𝐞𝐬 𝐥𝐞𝐬𝐬 𝐭𝐡𝐚𝐧 𝟎.𝟏%, ensuring top-notch quality and precision in every product. ● 𝐋𝐈𝐆𝐎 𝐏𝐑𝐎 𝐁𝐋𝐄 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐝, offering simplified, convenient configuration for users. ● 𝐈𝐒𝐎 𝟗𝟎𝟎𝟏:𝟐𝟎𝟏𝟓 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝, guaranteeing consistent quality and reliability. ● 𝟗𝟔.𝟕% 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, showing our dedication to delivering exceptional service. These numbers reflect our commitment to innovation, quality, and customer satisfaction. 💡 Thank you for being part of our journey in 2024! 🙌 - From SOJI's team-

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It was a pleasure hosting our Commercial and Industrial Territory Managers alongside their top-performing customers this week. The day was dedicated to understanding each other's processes, fostering an environment of learning and collaboration. By actively listening to areas for improvement, we are truly walking the talk of customer centricity. This mutual exchange not only strengthens our relationship with customers but ensures a win-win situation for both Rubis and the customers we serve. #CustomerCentricity #Collaboration #CustomerEngagement #LearningTogether #RubisEnergyKenya #BusinessGrowth #CustomerExperience #ContinuousImprovement

The Swiss Customer Relations Awards 2024 are coming! Celebrating Success is Key in Transformation! At the award evening, we will honor outstanding projects and, most importantly, the brilliant teams that brought these projects to life. From an entirely new way of working to boost customer outcomes to a fantastic process-specific change focused on customer needs, these projects show how innovation can lead to remarkable outcomes. Here are 3 reasons why celebrating success drives transformation: 1️⃣ It boosts team morale and motivation. 2️⃣ It encourages continued innovation. 3️⃣ It strengthens the connection with customers by showcasing results. Do you take time to celebrate success in your transformations? Share your thoughts in the comments below!"

As our way of honoring the spirit of service that connects us, Liranz celebrate our team's dedication and the trust our clients place in us. Together, we rise through respect, care and shared purpose. Happy Customer Service Week! #manageditservices #digitaltransformation #itsupportservices #itinfrastructure #itprocurement #itconsulting #digitaltraining #customerservice #customersatisfaction #customerappreciation #customerserviceweek

When was the last time your team had a refesher or fresh insights into #effectivecommunitcation #resillience and #complaintsresolution? Mandy Dudson worked with the team at Platinum Hail Management Solutions on topics focusing on Customer Resolutions to get their team ready for their busiest season. Are you teams ready for your busy season? #blackfriday #cybermonday #seasonal #leadershiptraining #leaderswhipworkshops

This time 🇦🇹🏔️// Another intensive week packed with customer appointments lies behind. This week, I traveled through wonderful Austria with Walid Dost, then picked up Felix Lebeau for the last two meetings at the airport in Vienna, coming from customer visits in Italy. Covered approximately 2000km. Received important and forward-looking input for future developments. Discussed challenges and trends in the application area of DC fast-charging and MCS. In addition, there were several customer meetings about upcoming requirements for precise current and high-voltage measurement as well as functional safety: ❓Which additional features could be added? ❓What’s really crucial and what’s nice to have? ❓When does our customer need it? At the end, developing products is not for self-purpose, it has to fulfill certain expectations (function, price, quality, timing). Competition rises. Customer voice is very valuable - it’s now on us to be creative and deliver innovative solutions. Thanks for the great hospitality and the good exchange; but also for objective criticism. Again, I learned a lot.

EARLY ACCESS TO 20+ CUSTOMER PROGRAMS MENU As a part of EverAfter's mission to help companies achieve better results with their customers, by productizing their customer programs, I'm offering early access to this complete Customer Programs menu. It includes 20+ relevant customer programs you should consider productizing. For each program, I've outlined its main audience, the company goals it supports, the outcomes your customers can achieve, the key actions it drives, and the metrics you should track to ensure its success. Want early access? Comment 'CUSTOMER PROGRAMS' below, and I'll share it with you!

Celebrating Customer Service Week: We Go Above and Beyond Just for You! At Homenest Development Limited, our customers are the heart of everything we do. This Customer Service Week, we’re celebrating YOU and the many moments we’ve shared in creating exceptional experiences together. Our commitment goes beyond delivering great service—it’s about understanding your unique needs, providing tailored solutions, and walking the extra mile to ensure your satisfaction every step of the way. Here’s what “above and beyond” means to us: ✅ Personalized Support – From the first conversation to the final step, we listen to you and work to make every interaction meaningful. ✅ Reliable Partnerships – We value the trust you place in us and strive to exceed your expectations with every project. ✅ Continuous Improvement – We’re always seeking ways to innovate and improve, so that we can offer you even better solutions for your goals. Your trust fuels our drive to do more, and this week we want to say a heartfelt THANK YOU for being a part of our journey! 💙 Here’s to many more years of exceptional service and going above and beyond—just for YOU! #CustomerServiceWeek #AboveAndBeyond #HomenestDevelopment #CustomerFirst #ClientSuccess #BuildingRelationships

🎅 The Elf's Countdown to Customer Cheer: Day 6: Six Geese a-Laying🎄 🥚 On the sixth day of Christmas, my true love gave to me... six geese a-laying! Geese are known for laying golden eggs, symbolising valuable outcomes. In customer service, your team is like the geese - when nurtured and empowered, they produce "golden" experiences that delight your customers. Great service starts with a great team. 🎯 Customer Service Tip: Help your team lay golden eggs by creating an environment that supports growth and success: 1. Nurture with Training: Equip your team with the tools and knowledge they need to excel. Ongoing training ensures they’re ready to handle any situation with confidence. 2. Empower to Act: Give your team the autonomy to make decisions that benefit the customer. Empowered employees feel valued and deliver better outcomes. 3. Recognise the Golden Eggs: Celebrate successes and acknowledge outstanding contributions. A simple "thank you" or recognition program can go a long way in motivating your team. What strategies do you use to empower and nurture your customer service team? Share your tips for helping your team lay golden eggs! 🎄 Don’t Miss Day 5! Join us tomorrow as we dive into five golden rings and discover how value and excellence in customer service can shine through. Plus, our Elf will be showcasing their next holiday mischief! 💍 #leadership #business #contactcentre #cx #contactcenter CCMA Ireland