3CLogic ’s Post

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5,144 followers

2mo

While voice #selfservice has been an integral part of #contactcenter initiatives for years, recent #AI advancements have dramatically enhanced the solution. Check out this blog to learn more about self-service and why enterprise leaders are making it a top priority for 2024. https://hubs.ly/Q02LhjHM0

4 Comments

Louise Gutenberg

Demand Generation Manager at 3CLogic

2mo

Interesting content from the blog: "The math is simple — when assisting more customers with fewer agents, costs will naturally decrease. As mentioned in one study by Gartner, Conversational AI is predicted to reduce labor costs by $80 billion by 2026."

2 Reactions

Kirk Nalley

3CLogic adds AI voice and texting to ServiceNow, helping people who work with IT, HR or Customer Service do their jobs better. 3CLogic makes work easier and faster for the live agents, customers and employees.

2mo

The system must accommodate the caller’s preference!

3 Reactions

Denis Seynhaeve

Chairman and CEO at 3CLogic - Cloud Contact Center Solutions

2mo

Digital first, not digital only....

2 Reactions

Andy Hardy

2mo

Self service is popular when done right - we do it with #ServiceNow

1 Reaction

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