More than half of #IT and #contactcenter buyers who purchased a standalone #UCaaS or #CCaaS solution in response to the pandemic have switched or are switching to an integrated #unifiedcommunications and #contactcenter platform. 8x8’s Tricia Morris shares new research results from the 2024 State of Business Communications Report. ⤵️
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The UCaaS Market Share Leader is… @DaveMichels , TalkingPointz.com A Blog from Dave Michels The competition among major communications companies is fierce. Cisco, RingCentral, Microsoft, and Zoom are vying for market dominance. Yet, as they report their metrics, a troubling trend emerges: the metrics they announce appear inconsistent. Their claims are more like a sales or marketing pitch than objective data. What We Are Told I assume that determining market share in some markets is pretty easy. Comparing Coke to Pepsi seems like it should be easy. They are both public companies, and they sell similar products in similar-sized units (cans). It’s not easy in enterprise communications. There’s no objective way to know what platforms are actually being used. Surveys are far from exact, so analysts have to rely upon what the vendors tell us. This introduces three big issues. Firstly, it’s all self-reported data. Secondly, the vendors all have different ways of packaging their products and slicing their data, making it difficult to compare numbers. Thirdly, announced results can be difficult to validate. Many companies don’t provide supporting data, and it can be hard to reconcile with available published metrics. In the past few weeks, Microsoft, RingCentral, and Zoom shared some difficult to compare figures. Microsoft announced that 20 million Teams users are “PSTN enabled” and that it “surpassed” one million Teams Rooms (cumulative or online?). Zoom announced it has sold a cumulative two million Zoom Rooms. RingCentral promoted results from Synergy Research that concluded RingCentral is the global leader in “World Wide Subscribers + Seats” with nearly 6 million subscribers, positioned well ahead of Cisco and Microsoft. Zoom’s cumulative number of two million Zoom Rooms does not tell us how many are still in use. Microsoft Teams and Zoom room hardware are often compatible and can be switched between services. I believe Teams has more users than Zoom, but Zoom has been selling rooms for much longer than Microsoft. Although Microsoft reported Teams had 320 million monthly active users in FY24 Q1, adoption of Teams telephony has lagged. Twenty million PSTN-enabled users is a new milestone. An enabled user could mean the PSTN is actually configured or simply licensed. Organizations can become PSTN-enabled by purchasing services directly from Microsoft or obtaining carrier services from a ... @DaveMichels TalkingPointz.com https://wp.me/p2Q636-K2w
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Strategic Alliances Lead - Global | Strategic Partnerships, Sales and Business Development in AI, SaaS, Speech Analytics and Compliant Solutions
Avaya's calling to contact centre communication platforms, #aura and #IPOffice, have long been stalwarts in meeting diverse business needs. To enhance the platform further, business' of all sizes are turning to CallCabinet’s suite of compliance and advanced analytics solutions which extend the value of these Avaya configurations. In this blog, we explore how CallCabinet seamlessly enhances both the Aura and IP Office calling environments, providing a holistic approach to compliant communication and intelligence excellence. If you are an Avaya partner, now is the time to speak to us to about our lucrative partner program. #channelpartners #speechanalytics #compliancesolutions #callrecording #callcenter #contactcenter
How CallCabinet Makes Avaya Aura and IP Office Compliant
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In today's digital age, businesses need communication solutions that are reliable, scalable, and cost-effective. Discover the advantages of SIP lines and how they can empower your organization:https://bit.ly/3wV38GM #SIP #BusinessCommunication #Productivity
A-Z Guide to Business SIP Lines: Your Complete Overview - SIP.US
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Brightspeed and RingCentral have joined forces to offer a premium enterprise communications solution, as reported by UC Today. This partnership aims to leverage Brightspeed's expertise in network infrastructure with RingCentral's advanced communication technology. The collaboration promises to deliver seamless and innovative communication solutions tailored for enterprise needs. This alliance underscores the commitment to providing cutting-edge unified communications services to businesses worldwide. https://lnkd.in/gU8c2xuU #Brightspeed #RingCentral #UnifiedCommunications #EnterpriseSolution #Partnership #UCtoday #CommunicationTechnology #BusinessCommunication #Collaboration #Innovation #UnderstandingEnterpriseTech #EnterpriseTechnologyNow #EnterpriseTechnologyToday
Brightspeed, RingCentral Partner on Premium Enterprise Comms Solution
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Discover the future of communication with UCaaS! Dive into our latest blog post and unlock the potential of seamless connectivity. You can read it now and revolutionize your business communications. https://lnkd.in/ekkdZRfn #Hipcall #HipcallBlog #UnifiedCommunication
Intro to Unified Communications - UCaaS
hipcall.com
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What can businesses gain from combining #UnifiedCommunications and #ContactCenter solutions? Learn more in this UC Today article featuring #Five9.
The Benefits of Integrating Your CC and UC Platform
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## Enhance Your Business Communication with Netwide's PBX Systems Why Choose Netwide's PBX Systems? In today’s business world, efficient communication is key. Netwide's PBX systems ensure seamless connectivity with clients, partners, and team members. 1. Cost Efficiency: Save on traditional phone lines and long-distance charges. 2. Scalability: Easily adjust lines and extensions as your business grows. 3. Enhanced Productivity: Features like automated attendants, mobile applications and call routing improve operations. 4. Reliability: High-performance systems with exceptional uptime. 5. Expert Support: Professional assistance from installation to maintenance. In choosing Netwide, you're investing in a communication partner dedicated to your success. https://bit.ly/3W4lwWn #BusinessCommunication #VoIP #PBXSystems #BusinessSolutions #TechInnovation #CustomerSuccess
Unlocking the Secrets of PBX Phone Systems for South African Businesses – Netwide
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It's time to revolutionize your business communications and stop draining your resources. Consider switching to an enterprise voice solution. Learn the 5 key signs it's time for a change > https://hubs.ly/Q02q9lTR0 #CloudVoice #EnterpriseCollaboration
Is it Time To Switch to an Enterprise Voice Solution? | Yorktel
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Managed IT Services Expert, Cross-Platform Senior Systems Engineer, Web Designer & Seasoned Entrepreneur
Trying to find the best UCaaS platform for your business? Here are some pointers to help you decide. https://lnkd.in/gX3dCrAc #UCaaS #BusinessTech
How to choose the right UCaaS platform for your company
computerworld.com
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Trying to find the best UCaaS platform for your business? Here are some pointers to help you decide. https://lnkd.in/dXesGvwd #UCaaS #BusinessTech
How to choose the right UCaaS platform for your company
computerworld.com
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Fascinating insights, Tricia! The shift towards integrated UCaaS and CCaaS platforms makes perfect sense given the need for seamless communication and efficiency.