A Day's March’s Post

Do you know what the keys skills for someone in customer experience are? You might think they're something like this: marketing, sales, customer service, technology. If you're one of those great businesses that really knows customer experience...you'll know that these skills are helpful of course, but they're not what you need. You need people who are empathic, know human behaviour (why people do what they do), are collaborative, who can build long-lasting relationships, who are observational, can experiment, and can listen with an open heart and an open mind. If you're recruiting for customer experience think outside of the ordinary and safe, and start your journey to becoming extraordinary with the right people. #customerexperience #recruitmenttalent #exceptionalservice #customerdelight

"🌟 Step into the realm of unparalleled customer service excellence! 🌟 In a world where customer experience reigns supreme, it's time to unlock the full potential of your brand's interaction with your audience. As a seasoned Virtual Assistant specializing in customer service, I bring a symphony of innovation, empathy, and creativity to the table. Gone are the days of mundane interactions and lackluster support. I'm here to infuse each engagement with a spark of magic that transcends expectations. Whether it's through lightning-fast responses, personalized solutions tailored to each individual, or surprise gestures that leave a lasting impression, I'm dedicated to crafting experiences that resonate long after the conversation ends. Together, let's embark on a journey to redefine what it means to truly serve and delight your customers. Let's paint a canvas of unforgettable moments, where every touchpoint becomes an opportunity to leave them breathless with admiration. Join me in revolutionizing your customer service approach and witness the transformation firsthand. 🚀✨ #VirtualAssistant #CustomerServiceExcellence #ExperienceMatters"

As a customer experience professional, you focus a lot on the customer. You put the customer on a pedestal. You put the customer front and center. And rightly so; without customers, you have no business. But you have to remember this: 🧠 in order to deliberately design a customer-centric culture, you must put employees more first. Only when employees have a great experience can customers have a great experience, too. Employees need to know how they contribute to the bigger picture and how their work matters; they must have the tools and resources to do their jobs well; and they need the support of a caring leadership team. With all of that in mind, be sure to watch the video in this article. It's was quite disturbing to watch. (Warning: the first several seconds have some extremely “colorful” language.) The customer isn’t always right, but she is the customer. Treat her with dignity and respect. #customerexperience #customerservice #callcenter #agentexperience https://lnkd.in/gXfNCwg

My name is Uloma and I am a Customer Service BELIEVER, a Customer Service Trainer and Coach I am here this Tuesday to offer free insight and knowledge. “IF YOU ARE NOT SERVING THE CUSTOMER THEN YOUR DUTY IS TO SERVE WHO IS!” Heard that before? In order to create memorable customer experiences we believe that “Customer Service is not a department, it is a way of life!” What this means is that every one person in the organisation is customer-tropic. Heading towards, looking towards, aiming towards the pleasing of every customer. What we see as the “back office” or support departments must also be made to understand that they assist the customer-facing teams to represent them well. What would you like to know? Ask me #customerservice #customerexperiencemanagement #CX #customersuccess

Are you aspiring to be a Customer Experience Manager (CEM)? If you are, best of luck to you! And I am here to assist you a little bit on this. I just crafted a blog post regarding this. Going through this blog, you can get a well-rounded notion about Customer Experience Manager (CEM). #customerexperiencemanager #customersupport #fluentsupport

Great employee experiences result in excellent customer experiences, do you agree? A passionate and connected team is crucial for positive customer experiences. Employees who are treated with respect and kindness foster productivity and a supportive work environment, leading to happier customers. The team's enthusiasm for their work brings positivity to customer interactions, creating a contagious energy. #employeeexperience #employeeengagement #customerexperience #customerservice

Delivering memorable customer experiences is not as complex as it seems. (It's pretty simple and purely common sense.) Even 75% of customers are willing to spend more to buy from companies that give them a good customer experience. (Zendesk) Here's how using common sense can help you create memorable experiences... 1. Listen Actively → Customers want to be heard. → Actively listen to their feedback, and you'll uncover their true needs and concerns. 2. Communicate Clearly → Avoid jargon and overcomplication. → Straightforward, honest communication fosters trust and understanding. 3. Empathize & Adapt → Treat each customer interaction as unique. → Tailor your solutions with empathy, and adapt your approach to meet their specific situation. 4. Be Swift & Transparent → Address issues promptly and keep customers informed about progress. → They'll appreciate the honesty, even if it's not immediate good news. Applying these simple principles helps build lasting relationships with customers. What common-sense strategies have you found effective in delivering memorable customer experiences? Share in the comments below! ⬇ ♻ Reshare & follow Ali Ashraf.

The Heart of Customer Service: Going the Extra Mile Customer service is more than just resolving queries. It's about building connections and exceeding expectations. During my past 2 years assisting domestic and international customers (including those in the US and UK), I've learned that a genuine approach and a willingness to go the extra mile can truly transform experiences. Thinking Outside the Box One memorable instance involved a customer facing a unique challenge. By going beyond standard procedures and collaborating with colleagues across departments, we found a creative solution that left them not just satisfied, but delighted! It solidified my belief that customer service representatives who think outside the box can make a real difference. Connecting on LinkedIn I'm passionate about building relationships and fostering a collaborative environment. If you're like-minded and share my enthusiasm for exceptional customer service, let's connect! I'm always eager to learn and grow alongside fellow professionals, and I believe together we can embark on a journey to create even better customer experiences. #customerservice #cx #communication #relationships #revolution #future

Customer expectations have changed with the world, and they continue to grow and evolve. To remain competitive and create an optimal customer experience, businesses must start from within. Here are four steps for creating a more customer-focused culture. Read: https://lnkd.in/gBu3rddS