The promise of Ai-enabled productivity is real, but so too are the new challenges that come with it. The rise of the machines, and AI in particular, is helping to humanize the work of humans while also significantly boosting productivity, and sustainably so *IF* we adopt an outcome (vs. activity) orientation and help talent avoid burnout and truly thrive. With my colleagues Taylor Lauricella, Brooke Weddle, Jacqui Brassey, and Emily Field, we explore five actions to help the modern workforce thrive during disruption.
Mario Huard
5mo
Social-emotional skills complement technological and cognitive skills, enabling employees to collaborate, innovate and make better decisions in an ever-changing work environment.
I strongly support outcomes-based performance over activity, as it grants the autonomy and freedom we all desire, leading to increased creativity and higher-quality work. Thanks for sharing 🙏🙌
Transforming Services Through Data and Design | Founder at NolijWork
5moThie focus on Outcomes is so important, per the comment "In this postindustrial digital era, organizations must shift from rewarding traditional forms of productivity—time spent, output recorded—to recognizing impact and outcomes." We have to go one step further, which is to make the DESIGN of work itself Outcome-centric, versus Activity-centric - which is still the predominant model in use. If you look at standards in use (e.g. BPMN) which is how many work processes are designed today, it is based on flow charts - which trace all the way back to the time of Scientific Management (first appearance 1921). https://en.wikipedia.org/wiki/Flowchart