Abhishek Banerjee’s Post

Lenskart.com Peyush Bansal I would like to highlight a tech glitch in lenskart. I had ordered 2 eyeglasses on 6th May with order ID 1287461357. I had ordered this for an event, i did not get it’s delivery even till now. I called the customer care regarding same on 11th May and they said they’ll look into it, I got a call today and the executive said that my order is cancelled and nothing can be done. Few things to highlight- 1. The reason he gave for cancellation was that my order didn’t show up in your system and hence your system couldn’t integrate. I had ordered this from lenskart store so not sure why your system didn’t integrate. 2. I got to know this only once i raised a concern with your team, there was no Communication from your end. Needless to say, i won’t be able to use my new specs because of the tech issues, would have been better if i would have gone to some nearby vision express which would have avoided this tech issue.

Lenskart.com Sharing my purchase experience (4 qtys) and Exchange experience (1 pc) from the Bandra Linking road store and the Store Manager Shakib. While buying and before the invoice generated (order# 1286527157) he shown very humble and down to earth person attitude and other sales girl too but while highlighting the issue with eyeglasses after buying their excuses started coming and till date no proper response even the purchased eyeglass is in Bandra store and any eyeglasses we select against the exchanged item they are saying it's out of stock, system has error while generating exchange, store manager is not available for 2 days in store, store we need to close by 10pm so select fast but no one guiding it in proper way. It's been 7+ days and the exchange is yet to process in system and I am waiting for my eyeglasses. I am using eyeglasses since last 25 yrs and now without wearing the same for over 7 days I feel I am blind or uncomfortable going around or walk a bit even head is paining. After informing all these issues also no sympathy with your workers at all. Waste of money and decision to buy at Lenskart.com #piyushbansal #notolenskart #poorservice #linkedin #lenskart #zerorating #trendingpost #customerservice #customercare Peyush Bansal

Lenksart is making money from the Poor Vision of People! The staff of Lenskart lacks the expertise to conduct an eye test. Last year, when I went for the regular eye test, they said that both my eyesight was weak (near and far) Even though I have been wearing spectacles for near-sightedness for more than 12 years and don't require lenses for far-sightedness Poor vision for both sights is a rare condition, and age usually plays an important role in it. When I went to the other Lenskart store, they said my lens number was the same (for near-sightedness) I felt betrayed as a customer. A few days back, when I took my mom to the Lenskart They said she might have Cataract and need immediate attention. When we went to the Doctor to clear the doubt, he said there was no issue Also, the test done by Lenskart was wrong in terms of the correct lens number and axis. Indeed, that is why people are choosing more experts who don't give any discount but are not playing with the VISION of the people. Lenskart.com, what a Vision you have to grow in an industry that is truly meant to serve people and make their lives easier P.S.- Hire some experts instead of the random salesperson to pitch about the discounts and premium lenses you are selling to make MONEY. WHAT A SHAME! #lenskart #customer

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Lenskart.com reached out to me and I discussed my problem with them and agreed on everything they said just to see that how they are reacting on this. I will not name the executive's name but this gentleman had called me and first the common COPY PASTE dialog 'SIR WE ARE SORRY FOR ALL THIS' I said okay now give me the solution for this he said that they will take necessary action on that particular store and mean time they offered me a pair of glass and they will take back the old one. I said fine no problem, the reason I agreed was that I was not interested that they offer me something I was interested that are they really going to take action on them, what I was thinking was correct they sent me 2 emails with the product link few ago and today I replied them that I don't want anything from you it will not solve my concern. This way brands shuts your mouth and in layman language this called BRIBING. Is this really required? Please focus on the problem and first solve that and this clearly proves that you are confident that this is going to take place again and again to keep customer's mouth shut offer them something for free they will be happy. Peyush Bansal I hope you look into your offline stores rather than giving gyan on Sharktanks. #unprofessional #sales #poor #aftersales #aftersalesservice #startups

#Kaltak We are living in the era of #quickcommerce, where speed and convenience are critical to meeting evolving consumer expectations. Today’s consumers not only demand high-quality products but also a seamless, efficient experience in every interaction with the brands they engage with. This shift in consumer behavior is driving businesses to continuously innovate and find new ways to enhance #customerexperience. At Lenskart, #innovation is at the core of our values, and we are always pushing the boundaries to create superior consumer experiences. We understand that eyewear is not just a fashion accessory but an #essential item for millions of people. With that in mind, we are committed to delivering our products in the #fastest, most efficient way possible. Our #NextDayDelivery service for power glasses is a clear example of this commitment. We know how important it is for people to receive their eyewear without unnecessary delays, especially when it directly impacts their #dailylives. By ensuring next-day delivery, we aim to make eyewear more accessible and convenient than ever before, catering to the modern consumer’s need for speed and reliability. We are excited to kick off this initiative in the #DelhiNCR region, with plans to roll it out to other cities in the coming months. This is just the beginning as we continue to innovate and redefine the consumer experience in the eyewear industry. #Lenskart #Nextdaydelivery #eyeglass #eyecare

Extremely Disappointed with Lenskart’s Service As a Gold member, I expected better service from Lenskart, but my recent experience has been nothing short of frustrating. Here are the issues I've faced with my latest order: - The delivery status was changed to “delivery missed” without any notification. - There was no communication regarding the delayed order. - My item was not delivered on the promised date, which meant I couldn’t send it as a gift on time. - The escalation process and customer service portal are inadequate. The chatbot is completely unhelpful and does not resolve or respond to queries. - The attached courier service is terrible, with a non-user-friendly page that fails to provide accurate updates or outcomes. - I tried seeking help from the nearest store (Dombivli East, Gharda Circle), but the store manager was unresponsive to online queries and only redirected us to customer service contact details. - There are no clear contact details (phone or email) on the app to escalate these issues. It's disappointing that Lenskart seems least bothered about customer experience, even for loyal members. I hope this feedback prompts some serious improvements in your service. #lenskart.com #peyushbansal

Dear Friends, I would like to raise some concerns regarding my experience with Lenskart.com. It seems that the company offers substandard quality products, despite their claims of being committed to customer satisfaction. They make grand statements about their exceptional customer service, but in reality, their products are cheaply made. To mask these flaws, Lenskart includes freebies with their products, diverting attention from the actual product quality. Additionally, it appears that the brands they promote are their own creations, aimed at deceiving customers. Lenskart.com initially started as an online store, which lacked credibility and failed to gain traction. However, they have now opened large outlets with ill-informed employees who seem more suited for selling bananas. These employees lack the necessary knowledge to provide proper guidance on vision and sight problems. Gone are the days when our parents would take us to an ophthalmologist who would carefully assess our needs and prescribe suitable glasses. Now, it seems that banana sellers have become optometrists, claiming to have expertise in the field. Furthermore, these employees conveniently provide detailed information about the products on display, including manufacturing details and testing processes, which is highly questionable. During the sales process, Lenskart.com promises warranty coverage for their products. However, when you encounter any issues within the warranty period and approach them for a claim, they simply reject it, citing reasons that are not covered under warranty. This deceptive behavior is truly troublesome and amounts to serious exploitation of middle-class individuals who are seeking affordable eyewear options. It is alarming to think that this company may be a brainchild of the founder looking to cheat people in our country. That’s the reason you can notice shabby culture when you walk in. I urge everyone to exercise caution when dealing with Lenskart.com and not be swayed by their flashy showrooms and misleading way of prescribing glasses. It is essential to purchase eyewear from reputable sources that possess a deep understanding of the science behind vision. Let us spread awareness about this issue by sharing and liking this post, so that we can protect people from falling victim to the deceitful practices of this company. #BoycottLenskart #SayNoToSubstandardEyewear #ChooseQualityOverDeception

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