ABIMBOLA ADEDEJI’s Post

Taking ownership of customer's queries and complaints doesn't mean it's all your fault as a customer service representative, it only shows empathy and the intentionality with which customers are dealt with. Telling a customer you're genuinely sorry and letting the actions show it can pacify even the most angry customers. At the end of the day, we want customers feeling better after every interaction. #theangrycustomersadvocate

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