Taking ownership of customer's queries and complaints doesn't mean it's all your fault as a customer service representative, it only shows empathy and the intentionality with which customers are dealt with. Telling a customer you're genuinely sorry and letting the actions show it can pacify even the most angry customers. At the end of the day, we want customers feeling better after every interaction. #theangrycustomersadvocate
ABIMBOLA ADEDEJI’s Post
More Relevant Posts
-
Climate Change Leader, Social Sector and Sustainability Manager, Market Researcher, Hospitality Entrepreneur.
From my experience in customer service, when your sincerity is in doubt, customers don’t empathize with you even when you’re clearly in a difficult situation. They rather cheer your source of difficulty on. #customerservice #customer #service
To view or add a comment, sign in
-
-
Customer Service & Sales Subject Specialist working with SMEs & Third Sector Contact Centres looking to win and provide a better service to existing customers and residents
Handling Complaints on the phone effectively: #28 Handling complaints with patience leads to better outcomes. Some customers may need more time to explain their issue, or they may be upset and difficult to communicate with at first. Showing patience in these situations allows you to fully understand the customer’s concerns and demonstrate that you care. Rushing through a complaint can leave the customer feeling dismissed, while a patient approach reassures them that their issue is important. Patience also helps your team stay calm and focused, even in difficult interactions, which leads to more effective complaint resolution. Train your team to be patient listeners who are committed to finding the best possible solution for the customer. By handling complaints patiently, you create a more positive experience and increase the chances of customer satisfaction. #CustomerService #SocialHousing #HandlingComplaints
To view or add a comment, sign in
-
-
Customer Service Representative | Specializing in Remote Work & Virtual Assistance | Problem-Solver, Communication Expert | Remote Customer Support Professional | Expert in Client Satisfaction & Virtual Communication
🌟 Midweek Customer Service Boost: How to Turn Complaints into Opportunities 🌟 Happy Wednesday, everyone! 😊 Let’s talk about something we’ve all experienced—customer complaints. It’s not always fun, but complaints can be a golden opportunity to deliver outstanding service and build loyalty. Here’s a quick 3-step approach I use to turn complaints into wins: 1. Listen Actively Sometimes, customers just need to feel heard. I always make sure to listen without interrupting, so I fully understand the issue. A calm, empathetic response goes a long way. 2. Take Ownership Even if the issue wasn’t my fault, I always take responsibility for finding a solution. Owning the situation shows that I care about the customer’s experience and am committed to helping. 3. Go the Extra Mile Why stop at solving the problem? I love finding small ways to exceed expectations—whether it’s a thoughtful follow-up email or a little surprise gesture. It’s these moments that can turn a frustrated customer into a loyal advocate. 💬 What’s your go-to strategy for handling customer complaints? Let’s exchange some tips in the comments! #CustomerService #CustomerExperience #ProblemSolving #WednesdayWisdom #CXExcellence
To view or add a comment, sign in
-
Noura customer service specialist Advice Today ✨ 🤝 "Handling customer complaints can be tough, but empathy is your superpower! In today’s market, providing excellent customer service can differentiate your brand from competitors. Listening actively to customer concerns shows that you value their opinions. Here’s how to elevate your customer service: ✔Listen attentively: Make sure the customer feels heard. ✔Show genuine understanding: Acknowledge their feelings and validate their concerns. ✔Provide clear solutions: Offer options and follow up to ensure satisfaction. ✔Building a relationship of trust with your customers can turn a negative ✔experience into a positive one. Happy customers are your best advocates! Let’s elevate your customer service approach together! 💖 #CustomerCare #ProblemSolving
To view or add a comment, sign in
-
-
Mondays can sometimes bring a wave of challenges, just like handling common customer complaints. But fear not, because we've got the perfect formula to turn those complaints into opportunities for exceptional customer service! 💪 🔍 Problem: Late Deliveries Solution: "We apologize for any inconvenience caused by the delay. Rest assured, we're actively tracking your order and will ensure it reaches you as soon as possible. Your patience is highly appreciated!" 📞 Problem: Difficulty Reaching Support Solution: "We're here to help! Our support team is working around the clock to assist you. Please DM us your contact details, and we'll reach out to you promptly." 😕 Problem: Product Concerns Solution: "We're sorry to hear about your experience. Let's get this sorted! Please share more details, and we'll work towards finding the best solution for you." 💬 Problem: Communication Issues Solution: "Clear communication is key! We're committed to keeping you informed every step of the way. Feel free to reach out to us anytime for updates." Remember, every complaint is an opportunity to showcase our dedication to customer satisfaction. Together, we can turn challenges into success stories! #CustomerService
To view or add a comment, sign in
-
-
Customer Experience Lead I Social Media Specialist & Content Creator @ Pan African Center for Customer Experience: PACCE
So much can be learnt from both the customer and customer service agent. Reflect on what is right and wrong in both reactions, and consider how the situation could have been handled differently. Share your thoughts and insights on this topic. #customer #customerservice
To view or add a comment, sign in
-
Customer service is basically problem-solving, empathy and good manners.
To view or add a comment, sign in
-
Good morning, Friday customer service tips. 1.Never ignore a customer! 2. Never mislead a customer and 3. Finally, Never lie to a customer for the sake of making a sale. PERIOD! customer loyalty is earned from prior experience. Ps; Dm for customer service or experience training and or management. Have a great day! #businessacumen #customercentric #keyaccountmanagement #relationshipmanagement
To view or add a comment, sign in
-
-
Appliances For Multi-Family Properties, Straight From The Source | Getting A Certificate Of Occupancy Just Got Easier. | Founder & CEO of Express Appliances
You can always tell when someone in customer service dislikes their job. It’s in their voice, their expression, their language, etc. But you can also tell when someone takes pride in their work, And genuinely understands the value they bring the customer. The fact of the matter is, if you take pride in what you do, Treating customers nicely comes naturally! At least, that’s been my experience – Do you agree? #multifamily #appliancesets #propertymanagement #realestatedevelopment #realestateinvestment
To view or add a comment, sign in