Absco Solutions’ Post

Transformational Customer Service. Every detail matters.

That’s a wrap! As my first year with Cardiff Community Housing Association ends, I’m reflecting on a truly transformative experience. Starting with major imposter syndrome, I’ve grown into my role, discovering confidence and recognising my worth as a professional. CCHA has given me the confidence to explore so many aspects of content creation, even some I’d never had the opportunity to try before. I’ve gone from directing company videos and on-site filming in “spooky” homes, to documentary and podcast creation, graphic design, event photography, mentoring others and even creating the branding for an entirely new development. Rediscovering animation has been a surprise highlight; eight animated videos later, I’m doing things I never thought I would again. For someone like me, who thrives on variety, this year has been a dream come true. What makes CCHA special is the autonomy. I decide how to deliver projects and what mediums to use. That trust has pushed me to continually improve. It’s also the only place I’ve worked without any toxicity. The people here are supportive, inspiring, and honestly, so much fun. I’ve made some wonderful friends (and some wonderfully annoying ones – I’m looking at you, Ruby Williams and @HuwPardoe). It’s not just about the work, though. CCHA has some of the most creative employee engagement initiatives I’ve ever seen— from mental health walks to tea parties, board game lunches, and even raft races! Saying “yes” to these things, even when they’re a bit scary or unfamiliar, has made my time here unforgettable. A special shout-out to Rhys Hutchings and the Wellbeing Group for organising these events—you’ve had a bigger impact than you know. Keep doing what you’re doing; it really does make a difference. I also want to highlight the HR team, especially Seb York MCIPD. You’ve been an incredible support this year (especially your hugs) and your dedication to employees is something every organisation should aspire to. CCHA hasn’t just supported me emotionally; they’ve invested in me professionally too. From training opportunities to becoming a licensed drone operator (the coolest message from a manager: “Now you’ve learned to drive, how would you like to learn to fly a drone?”), this year has been all about growth. On a personal note, it's also been, quite literally, the year of transport for me! Finally, and most importantly, I have to thank my incredible team: Nia Rolfe, Catrin Williams, Nuri Santiaguillo (who has flown the nest), and our wonderful new teammates, Laila and Talaz. You’ve made me laugh when I needed it most, supported me through challenges, and trusted me to flourish. I’ve never met a more trusting manager Nia, and a more supportive teammate Catrin. I couldn’t have done this without you. Here’s to 2025—I can’t wait to see what’s next! P.S. this post was honestly so much longer - damn you word count, let me ramble!

Friday is a day to finish your goals for the week. It is a day to celebrate that which you set out to accomplish at the beginning of the week. Well done.” – Byron Pulsifer #fridayvibe #vixenmediagroup #TopClassService #putustothetest #wewillrebuild #commitment #CommittedtoQuality #followusnow #supportinglocalbusiness #businesgoals

On this #WorldGratitudeDay, we're celebrating one of our superstar drivers, Chintan Kakadiya, as he shares what he's most thankful for and how HOVR has transformed his work and journey for the better. Gratitude, whether for the little things or life-changing moments, goes a long way! What are you most grateful for? Share your thoughts in the comments below! #rideHOVR

"Congratulations, Shweta, 🎉 for getting a placed in the Gallagher Center of Excellence! 🌟 One of the greatest achievements ever in the house of BolBlitz Technologies. 💼 Wishing you the best of luck for your future life ahead. 🍀 #SuccessStory #BolBlitzProud #CareerMilestone #FutureGoals #AchievementUnlocked"

Great Day, achievers! This #WinsDay, let’s demand the extraordinary in everything we do. Settle for good? Never. We’re aiming for phenomenal. Elevate every aspect of your work, from product quality to customer service. Why be a part of the crowd when you can stand above it? This week, challenge yourself to exceed all expectations and redefine excellence. Are you ready to transform the ordinary into the extraordinary? Let’s make excellence our standard! #incitymag #inmmgroup #itsCThomas #DemandTheExtraordinary #ExceedExpectations #AimHigh #ExtraordinaryExcellence #RedefineStandards #ElevateEverything #StandAbove #WinsDayExcellence #TransformTheOrdinary #LeadershipInAction #sunglasses #tomfordsunglasses #tomford #tomfordmen #thebrandmaker inMMGroup, LLC

Great example of how a team works as a single unit over a fairly long time frame. while they're celebrating 3rd anniversary in a new avatar, I have seen them working together as far as my memory serves - more than 10 years for sure. So, what's the mantra to stick together as a team for over a decade 1. Complete autonomy and sense of ownership. Decision making including very strategic ones such as partner selection is done with everyone agreeing to the same. 2. Total transparency - everyone knows everything about the company including access to the CEO's email ( not advocating this as a best practice though 🤣), but nothing can be a greater example of transparency 3. Direct and no nonsense communication style including arguments 4. Complete flexibility in working hours. Family priorities come first for everyone and other team members support the person who needs time away automatically. These are few of my impressions as an outside observer who has seen this team through ups and downs.

Happy Customer service week 🎉 This week, we celebrate the heart of every successful business (Customer Service) and Customer Relationship Management (CRM) 's role in making it exceptional. CRM systems empower businesses to truly understand their customers by tracking interactions, preferences, and feedback. This allows teams to offer personalized service, resolve issues faster, and anticipate customer needs, turning every interaction into a lasting relationship. In a world where customer expectations are higher than ever, great service is no longer optional but essential. By leveraging CRM, businesses can strengthen loyalty, boost satisfaction, and ultimately drive growth. As we celebrate this week, let’s recognize the importance of putting customers first and using CRM to ensure every touchpoint counts. Happy Customer Service Week to all the teams making a difference every day! #CRM #CustomerServiceWeek #CustomerExperience #Loyalty #BusinessGrowth #CustomerFirst

What a great summary of what makes Mark Taylor an impactful chair and the value of a #Vistage #peeradvisory group. Thanks for sharing your experience Dan Rootenberg. #SMBs #CEOS #Presidents #GMs #MDs - if this sounds like a value you want, give your local Chair a call! #executivecoaching #leadershipdevelopment #lonelyatthetop