🎤 CEM Africa Awards 2024: Insights from Vusi Thembekwayo 🎤
Attending the CEM Africa Awards was like sitting front row at a masterclass in business strategy, delivered by none other than Vusi Thembekwayo. If you’ve ever wondered how to blend charisma, wisdom, and a dash of humor into one compelling talk, Vusi has the recipe down to an art!
Key Takeaways:
1. Customer-Centric Transformation: Vusi emphasized that building a customer-centric approach is more than just a buzzword—it's about being reliable, relevant, and responsive. In other words, don’t just talk the talk; make sure your brand promise isn’t just a catchy slogan but a lived reality.
2. The Power of Hindsight and Foresight: Vusi brilliantly wove together the idea that hindsight, coupled with insight, equals foresight. In simpler terms, if you’re not learning from the past and applying it to the future, you’re just running in circles.
3. Collaboration is Key: In a world where friction can actually be an asset, Vusi reminded us that the goal isn’t to be the biggest but to be the best. Whether you're collaborating, competing, or controlling, it’s about doing things together, fast, and right.
As Vusi would say, “Vision excites, but a business case leads.” So, if you're leading an organization or just trying to get through your to-do list for the day, remember—do things together, do them right, and every now and then, throw in a bit of speed. 🚀
#CEMAfrica #CustomerExperience #CX #BusinessStrategy #Leadership #VusiThembekwayo #ConferenceHighlights @VusiThembekwayo @CEMAfrica Axola Vuyo Koza Anelisa Mbokomba
Mubarak AlMansoori Alan Smith Abdulla Al Marzooqi Ramy Merdan Sherif E.