Accellor’s Post

Outdated customer support systems can make it hard for even the most successful companies to deliver exceptional service. Limited features, lack of automation, and complex case management processes leave support teams struggling to keep up with growing demands. For businesses with extensive product portfolios, this can mean longer resolution times and frustrated customers. When a Fortune 50 semiconductor giant faced these challenges, they turned to a trusted Salesforce partner to transform their customer contact center. By migrating their legacy system to Service Cloud, we empowered over 1,300 service agents across the globe to handle 65,000+ service tickets each month seamlessly. The new system offers multiple integrated support channels, automated case handling, and AI-driven insights, all from a single, intuitive console. Find more details at - https://bit.ly/45Ukyka. #Accellor #SuccessStory #CaseManagement #TechTransformation #BusinessSolutions

Healthcare systems often face the challenge of managing disconnected services, leading to inefficiencies and a fragmented patient experience. Consultations, diagnostics, and medication processes can become a chaotic maze, impacting both patients and providers. A major multispecialty healthcare provider was caught in this very dilemma, needing to unify a complex array of services into a single, streamlined platform. Our innovative solution tackled this challenge head-on, weaving together appointments, video consultations, diagnostics, and medication into one seamless experience. This transformation not only boosted efficiency but also delivered a smoother, more connected journey for millions of users, with thousands of teleconsultations happening daily. Refer to the full success story to read about our solution in more detail - https://lnkd.in/d9NGvjWJ. #Accellor #CaseStudy #DigitalTransformation #Telemedicine #PatientCare

When launching innovative technology, especially in industries like medical tech, operational efficiency can make or break success. Many companies face challenges in scaling operations, managing complex processes, and ensuring smooth post-sales support. Without the right systems in place, even the most groundbreaking products can struggle to meet business projections. That’s where the right partnership makes all the difference. By aligning with the goals of a pioneering medical tech company, we delivered end-to-end digital solutions that streamlined their sales and customer support processes. Through the power of Salesforce and smart integrations, we helped them establish robust field operations management, gain a 360˚ view of their customers, and fast-track their time to market. Learn more at - https://lnkd.in/dtnJRQ_W. #Accellor #CaseStudy #SalesforceIntegration #ProcessAutomation #OperationalExcellence

Real-time insights into healthcare data are now more accessible with GenAI, powered by GPT and integrated with Azure services. By using natural language queries, healthcare professionals can extract complex insights with ease, making data analysis intuitive and faster. Accellor GenAI for Healthcare solution takes this a step further by offering secure, role-based access (RBAC) across multiple organizational levels. This ensures that healthcare personnel, leadership teams, analysts, and even on-the-go managers can access the information they need while maintaining strict data governance protocols. With seamless integration across the web, Teams, and mobile, Accellor delivers a scalable, adaptable tool for improving decision-making in healthcare. Reach out to us and schedule a meeting for more details - sales@accellor.com. #Accellor #GenerativeAI #HealthcareData #AzureServices #HealthcareSolutions

Navigating the complexities of field sales operations on a global scale can feel like steering a ship through stormy seas. With thousands of customer locations and intricate inventory processes, it’s easy for inefficiencies and errors to multiply, impacting productivity and costs. That’s where we came in! By harnessing the power of Salesforce, we crafted a game-changing solution for a global healthcare company that streamlined field operations from top to bottom. Our integrated platform replaced cumbersome systems with a sleek, automated experience, offering real-time insights and mobile functionality that are both powerful and user-friendly. Dive in for a more detailed insight - https://bit.ly/3Tr0alR. #Accellor #CaseStudy #FieldSalesAutomation #DigitalTransformation #OperationalEfficiency

Poor data quality, inadequate risk controls, escalating costs, and unclear business value are among the top reasons Generative AI projects are abandoned. Accellor’s 8-step process for identifying AI adoption use cases is a proven methodology that helps organizations recognize valuable opportunities and consider all factors before adopting AI. Reach out to us to learn more - https://lnkd.in/dHweEBDg. #Accellor #GenerativeAI #DigitalTransformation #TechSolutions #EmergingTech

Struggling with slow, error-prone manual processes that drain your team's time and productivity? In the medical device industry, where precision and efficiency are paramount, relying on manual workflows like reviewing customer purchase orders and generating invoices can lead to time-consuming delays, errors, and increased workloads. These inefficiencies not only strain the team but also risk rework and extended hours, especially during peak times. By implementing an AI-based intelligent automation solution, we helped a company significantly reduce the time spent processing purchase orders from up to 30 minutes to just 30 seconds. The AI-driven system streamlined invoice generation validated critical data, and minimized manual errors. Read more at - https://bit.ly/4crOPZJ. #Accellor #CaseStudy #DigitalTransformation #AutomationSolutions #OperationalExcellence

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As Dreamforce 2024 comes to a close, we want to extend our heartfelt thanks to everyone who connected and interacted with us, sharing their ideas and engaging in inspiring conversations. A special shoutout to those who joined us for the sunset cruise on the SF Bay. Your company made the evening truly memorable. 🌅🍷 Looking forward to continuing these amazing connections and collaborations. Until next time! Girish Avantsa | Samvit Raina | Amit Guha | Sachin Ganorkar #Dreamforce2024 #Accellor

Struggling to keep up with the increasing demands of your growing healthcare network? Many healthcare providers face challenges in integrating various services like appointments, diagnostics, and medication into a seamless patient experience. This can be particularly difficult for large networks with a high volume of patients and diverse doctor schedules. One of our clients, a leading multispecialty healthcare provider in India, successfully overcame these challenges by implementing a comprehensive platform. This innovative solution allowed patients to seamlessly book appointments, conduct virtual consultations, order medication, and schedule diagnostic tests, all from one place. For more details, check out the full case study at - https://lnkd.in/d9NGvjWJ. #Accellor #CaseStudy #PatientExperience #DigitalHealth #HealthTech