Adobe Learning Manager’s Post

🚀 Just wrapped up the Pendo Product-Led course, and wow – what an eye-opener for a designer like me! This course has truly deepened my understanding of the Smart Visibility product we are building at Smart Warehousing. 🔍 Smart Visibility: As a product designer, it's crucial to grasp how tools can enhance user experience. The Pendo course shed light on the nuances of Smart Visibility, showcasing how it can be leveraged for more intuitive and user-centric design. 🛠️ Design Thinking Evolved: Learning about the strategic implementation of this tool has been a game-changer. It's not just about aesthetics; it's about functionality, usability, and user journey mapping. The course emphasized the importance of empathetic design and how Smart Visibility can be a catalyst in crafting experiences that truly resonate with users. 📈 Data-Driven Design Decisions: One key takeaway was the role of analytics in design. Understanding user behavior through data helps in making informed decisions, and Smart Visibility stands out as a tool that empowers designers with actionable insights. 🤝 Collaboration: As a product designer, collaboration with other teams is pivotal. The insights from this course have equipped me to better communicate with developers, marketers, and customer success specialists, fostering a more holistic approach to product development. 🌱 Continuous Learning: This is just one step in my ongoing journey to become a more knowledgeable and effective product designer. I'm excited to apply these learnings in my current project! #ProductDesign #UserExperience #SmartVisibility #SmartWarehousing #DesignThinking

Hello, change-makers! 🌟 Are you ready to shape the future of your business by harnessing the power of strategic Customer Education? Join our monthly workshop for an immersive dive into aligning education with your business's growth trajectory. 📚📈 What's in the spotlight: 🌐 Understanding the synergy between education and business goals 🔍 Assessing your current standing in meeting customer needs 🚀 Creating a roadmap that scales your education program as your business expands Secure your spot now to revolutionize your education strategy! Click https://lnkd.in/g4RcCUCy for more information #ShapeTheFuture #EducationForSuccess #StrategicGrowth

Unlock the secrets of customer centric product management with Scott Sehlhorst to: - Synthesize user needs effectively - Operationalize solutions to meet customer expectations Transform your product strategy today! >> https://shorturl.at/GIRT4 Sponsor: @LogiAnalytics #CustomerCentricity #ProductManagement #ProductStrategy

🚀 Excited to explore the world of SaaS as a computer science student! Delving into customer success dynamics is both stimulating and essential in today's tech landscape. 🔍 Currently focusing on how SaaS innovations drive user satisfaction and retention through effective customer support strategies. Looking forward to connecting with professionals in the field to exchange insights and expertise! #SaaS #CustomerSuccess #TechInnovation #ProfessionalDevelopment

Simplicity Your product should be intuitive and user-friendly, allowing customers to understand how it can solve their problems within minutes. Would you agree? #itconsulting #productdiscovery #digitalproductconsulting #productmanagement

This was such a thoughtful and inspiring conversation about the value of customer education in a SaaS space! Customer Ed is not “just training”. When stratigically aligned with other customer success teams and the broader business goals and KPIs, CE efforts can drive product adoption, decrease support cases, and help customers achieve value realization faster. Organizations have got to stop measuring the impact of CE based solely on output over impact. There are so many metrics with which we can measure the success of customer education and emphasize its immense value to our customers and the business! https://lnkd.in/gpkMX2Jg

Why is Customer Education So SaaS-Centric? I've been pondering the disproportionate focus of the customer education sector on SaaS, particularly SaaS software. While the subscription model necessitates customer success to prevent churn, it begs the question: what about other industries? Surely, customer education could yield immense benefits across various sectors. Take, for instance, my experience with purchasing a car last year. During a recent trip, I realized I wasn't fully acquainted with the myriad technical features of the vehicle. Despite having access to manuals and online resources, there's a gap in understanding, particularly concerning features like adaptive cruise control. This underscores the potential for comprehensive customer education initiatives, not only for safety but also for fostering brand loyalty and awareness. And this is just one market segment; countless others could similarly benefit. It's time for a paradigm shift: Customer Education for All!" Photo by Nick Fewings on Unsplash #customereducationforall

🌟 Certified in Product-led by Pendo. "The product isn't just one part of the customer experience. It is the experience." Consider the product as a primary driver of customer acquisition, retention, and growth. Here are some key product objectives to consider: - User-Centric Design - Self-Service Onboarding - Freemium or Trial Model - Iterative Development - Data-Driven Decision Making - In-App Communication and Support - Focus on User Retention - Feedback Loops and Referral Programs - Scalable Architecture Wishing you continued success and innovation in all your product-led endeavours! #ProductLed #Certification #ProductManagement #CustomerExperience #Pendo 🚀

View my verified achievement from Pendo.io The Synergy Between Product-led and Data-driven Design: Exploring the Intersection of Strategy and Insight. Delve into the integration of product-led methodologies with data-driven design principles, igniting innovation and elevating user experiences. By leveraging the invaluable insights derived from data, product-led enterprises craft user-centric products that captivate and retain audiences. Uncover the strategic significance of prioritizing user feedback and embracing iterative design approaches, fostering ongoing refinement and maintaining competitive relevance in dynamic markets.

If you want to learn more about the functionalities of Copilot for Microsoft 365, join our upcoming Copilot for Microsoft 365 Customer Immersion Experience on April 24!