Operations Executive | COO | Quality and Processes | Human Resources | Customer Services | Continuous Improvement | Ground Operations | Leadership | Institutional Relations | Union Negotiation | Black Belt
One bad day, whether due to personal or financial problems, inadequate training, or lack of structure and human capital, can lead to situations like these. However, the most important thing to remember is that we work primarily with people. We must recognize these gaps and signs to create an environment that prevents such behaviors. Often, our first impulse is to judge and criticize the individual without considering the entire chain of processes and leadership. Quality, above all, is about people!"
Hong Kong flag bearer Cathay Pacific Airways has apologized on Tuesday to passengers for the inconvenience caused, and launched an investigation into a ground handling staff after visuals showed her throwing suitcases from a flight of stairs, which violated the airline’s baggage handling procedures. She was removed from her current position, pending the results of the investigation. #airlines #groundhandling
