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Exciting news for TELCO's Network Operations Team! A Platform of Platform Approach to Automation and Orchestration is set to revolutionize operations. This approach promises significant improvements in SLA management, Customer experience, and Operational efficiencies. The strategy kicks off with the automation of repeatable tasks and Configuration automation. It further delves into intelligent telemetry-driven predictive close loop assurance, powered by Digital Twin as NOC X-Perience Delivery platform. This transformative journey, facilitated by Tata Elxsi's NEURON, LEXI, And TEDAX platforms, aims to enhance the overall network performance and customer satisfaction. #Automation #Orchestration #NetworkOperations #DigitalTransformation Mahalakshmi S Gomathy Padmanabha Ramesh Ramanathan Jesu Maria Antony S Biswajit Biswas Karthik G Somsubhra Barori Suraj Kuttappa Arnab Patranabish Sameer Gubbi Sriram Natarajan Harsh Mathur

Recent changes at Air India, specifically involving the shift of local booking confirmations to the revenue capacity team, have created some customer dissatisfaction. Here are a few steps Air India could consider to address this issue and improve customer relationships: Re-establish Direct Communication: Reintroduce a more direct line of communication between the AI sales managers and customers. This can help in understanding customer needs and providing timely responses to booking inquiries. Clear Processes and Roles: Define clear processes and roles for the revenue capacity team and the sales managers. The revenue capacity team should handle internal capacity management, while the sales managers should focus on customer interaction and securing space confirmations. Customer Feedback Loop: Implement a feedback loop where customers can express their concerns and experiences. Use this feedback to make necessary adjustments in policies and processes. Transparent Communication: Ensure transparent communication with customers about changes in policies and how it may affect their bookings. Clear communication can help maintain trust and manage expectations. Leverage Technology: Use technology to streamline the booking process and improve coordination between the revenue capacity team and sales managers. A well-integrated system can reduce delays and miscommunication. Pilot Programs: Before implementing broad policy changes, run pilot programs to assess their impact on customer satisfaction and operational efficiency. This allows for adjustments based on real-world feedback. By addressing these points, Air India can work towards regaining customer trust and improving their cargo services in the competitive market. #AirIndia #Tata #Revenue #capacity

Last Chance to register for our upcoming webinar: AR Revolutionizes Customer Service: How TCS and CareAR Empower Telecom Organization on June 11, 2024, 10:00 am EST, 3:00 pm BST, 4:00 pm CET    Join us for an insightful partner discussion to learn how CareAR and Tata Consultancy Services (TCS) work together to improve telecom customer service and field service organizations.  During the webinar, you will get insights into:    ▪ The implications of AR initiatives to enhance service operations.  ▪ How #AR-powered and #AI-enabled digital work instructions transform traditional customer self-service models.  ▪ Real-world telecom case studies where #augmentedreality has produced measurable results and improved service delivery.  The session will conclude with an interactive Q&A with our experts.    ⚡ Register Now! https://lnkd.in/gtFHjUxN  #CareAR

Handling peak call volumes can be a daunting task. Talindais is here to offer a comprehensive Call Center Solution tailored to your specific needs. Read more on the Key Features of our Call Center Solutions >>>https://zurl.co/HNmW #callcenter #mitel #3cx #hodusoft

To keep up with changing customer expectations, airlines need modernized #DigitalInfrastructure and services from digital ecosystem partners. Learn how Air Canada does it with help from #Equinix. https://eqix.it/45ikpEY

To keep up with changing customer expectations, airlines need modernized #DigitalInfrastructure and services from digital ecosystem partners. Learn how Air Canada does it with help from #Equinix. https://eqix.it/45ikpEY

How ServiceNow Can Be a Lifesaver on Indian Railways 1️⃣ Instant Alerts: Immediate notifications to railway staff about medical crises. 2️⃣ Passenger Data Access: Quick retrieval of passenger's details, ensuring informed care. 3️⃣ Geo-locational Help: Locate the closest medical facilities for swift assistance. 4️⃣ Seamless Communication: Automated alerts to stations, medical teams, and relatives. 5️⃣ Detailed Documentation: Record incidents for continuous procedural improvement. 6️⃣ AI Decision Support: Determine the best response using real-time data. Visit caseflw.com for ServiceNow use-cases and diagrams. Empowering Indian Railways with #DigitalTransformation for quicker, more effective emergency responses. #servicenow #HealthTech #RailTech #irctc #indianrailways Indian Railways, Indian Railways IRCTC & Train PNR Mobile Apps IRCTC, IRCTC OFFICIAL

Call Register Service: Seamlessly track and manage your calls. Stay organized and never miss important conversations. Simplify communication, optimize efficiency, and stay on top of your connections. Contact Us:- https://lnkd.in/dhaTsACm Ajay Kumar Singh Ashish Singh 🇮🇳 Tata Tele Business Services Anand Upadhyay Siddharth Sirohi Vishal Bhat Sandeep Pandey Debasish Saha Nidhi Raj Let's collaborate, communicate, and conquer together! 💪🌟 #digitech #digitechtelesol #tata #technology #business #ttbs #CallRegister #CallTracking #CallManagement #StayOrganized #EfficientCommunication #NeverMissAConversation #OptimizeEfficiency #StayConnected #SimplifyCommunication #BusinessProductivity #CallLogs #EfficientService #CommunicationTools #StayConnected #StreamlineProcesses

"Designing airside infrastructure requires significant effort and expense", explains Bernard Goodworth, Senior Product Manager at Transoft Solutions. To streamline this process, Transoft has developed the AeroCENTRAL platform, which integrates an airport's design and technical documents with operational data, to provide a centralized and user-friendly tool. To learn more, read the full interview with Bernard about AeroCENTRAL here > https://bit.ly/49UBCYA

Join me and Jayshree next week for an exclusive webinar with Tata Consultancy Services (TCS). Discover how our AR-powered and AI-enabled solutions are transforming telecom customer and field service organizations creating sustainable business outcomes. Register now to learn about innovative solutions and real-world case studies!