Afeeq Syarizman’s Post

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Student at Institute of Technical Education | Graphic Designer | Free-time Athlete

Day 3: Deepening Footwear Expertise and Building Confidence Yesterday marked a significant step in my journey at Nike as I delved deeper into footwear management, particularly in the women's and kids' categories. Here are the highlights of my day: Footwear Management: Expanded my knowledge of footwear management, focusing on the unique aspects of the women's and kids' categories. Learned strategies for ensuring optimal organization and presentation to meet diverse customer needs. Inventory Awareness: Deepened my understanding of available stock in the store, enabling me to provide accurate information to customers and enhance their shopping experience. Commission Opportunity: Experienced a proud moment as someone expressed interest in commissioning me for assistance. This recognition reaffirmed my dedication to delivering exceptional customer service and inspired me to continue striving for excellence. Enhanced Customer Service: Gained more confidence in my customer service abilities, effectively managing interactions with multiple customers simultaneously. Under busy schedules, I remained composed and attentive, ensuring each customer received personalized assistance. Effective Communication: Strengthened my ability to use communication tools such as the walkie-talkie to request information or assistance promptly. Successfully managed under pressure, demonstrating adaptability and efficiency in addressing customer needs. Multitasking Proficiency: Successfully normalized helping 2-3 customers at once, demonstrating my ability to manage under pressure and prioritize tasks effectively. Each experience today furthered my growth and reinforced my commitment to delivering outstanding service to Nike's customers. I look forward to continuing to challenge myself and contribute to the success of the team.

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