Air Fayre’s Post

It's invaluable to have an open dialogue between leadership and those who are interacting with our airline partners and passengers daily. I was honored to be selected to provide a new hire's perspective about what is going well and opportunities for improvement. Thank you to SkyWest Airlines' Inflight leadership team for asking, listening and making the necessary adjustments to improve challenges and thereby enabling us to positively impact our customers' inflight experience. Recap follows below. SkyWest Airlines InFlight recently hosted an in-person flight attendant Open Mic event in Los Angeles (LAX). It was a great opportunity for participating flight attendants and InFlight leaders to discuss several important topics and hear suggestions directly from attendees. Here are the top four takeaways: After listening to questions regarding the new hire experience, leaders discussed the footprint from Initial New Hire Training and the flight attendant’s first year. New Hire support supervisors joined the discussion to share about the personalized support they are providing and in-person Career Coaching that is happening all over the system. Attendees gave feedback on concerns they have with peers continuing to rely on social media and often receiving inaccurate information. Suggestions were given about how New Hires can continue to be supported and where to find correct information such as the Trusted Resources that can be found on SkyWest Online. Attendees also discussed the need for help understanding reserve complement and staffing, and domicile-specific issues including LAX parking, the Eagles Nest remote terminal challenges, traffic difficulties when commuting to work at LAX, and United cleaning service. Uniforms and different climate options currently available were also reviewed together. Leaders then listened to suggestions that the attendees had about policy proposals, eFAD, and PBS resources. They also listened to personal stories about safety equipment, such as defibrillator access in crew lounges and the need to ensure they are available for emergency situations. Flight attendants who came fully prepared to offer-up ideas/suggestions: Vanessa Phillips, Tala Maluia-Zepeda, Liz Holtry, Kristi McIntyre, Natalie Gallo, Marissa Fulache, Susan Fowler, Holly Tolibas, Toni Molle, Corrynne Takasugi, Tameka Smith Craig, and Hannah Smith.

🚢 Cruise lines, are you looking for exceptional talent with a unique skill set? Former crew members offer unparalleled advantages that can elevate your team and operations. Here’s why 🔽 ➡️Customer Service Excellence: With a background in delivering exceptional guest service, former crew members bring a keen focus on customer satisfaction. Their experience in anticipating and meeting guest needs translates into outstanding service and positive customer experiences. ➡️Safety and Crisis Management: Trained in emergency protocols and safety procedures, former crew members are prepared to handle unexpected situations with calm and efficiency. Their experience ensures that safety remains a top priority in your operations. Hiring former crew members not only taps into their diverse skill sets but also brings a wealth of experience and professionalism to your team. They are ready to contribute their expertise and help your cruise line continue to set the standard for excellence. Looking to add top talent to your team? Contact us to learn how we can connect you with former crew members who are eager to bring their unique skills to your organization. #cruiselines #hiringformercrew #talentacquisition #crossculturalcommunication #customerserviceexcellence #adaptability #teamwork #safetymanagement #cruiseindustry #ship2shoreemploy

The American low-cost carrier, Southwest Airlines, is incessantly referenced in all forms in non-fiction business literature as a case study for a Great company. Their zany workplace culture, loyal customers, and industry breaking profits make them an easy target. One quick story underlines the importance of knowing who your clients are (and who they are not):   One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint.   She didn’t like the fact that the company didn’t assign seats; she didn’t like the absence of a first-class section; she didn’t like not having a meal in flight; she didn’t like Southwest’s boarding procedure; she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere.   Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. They bumped it up to Herb’s [Kelleher, CEO of Southwest] desk, with a note: ‘This one’s yours.’   In sixty seconds, Kelleher wrote back and said, ‘Dear Mrs. Crabapple, We will miss you. Love, Herb.’   The customer is not always right. It’s important for companies and teams to:   1.     Stand up for each other in the face of undue conflict with a client 2.     Part ways with clients when they’re not the right fit   ESPECIALLY when they’re a “big” client or represent a significant % of revenue. #teamadvocacy #clientrelations #propertymanagement #commercialpropertymanagement #commercialrealestate #surreybc

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You may like this short story if you have been laid off, worked for an airline, or just ridden on a plane. (link below) https://lnkd.in/e4c8ETHr #easterairlines #flying #airplane

A good pitch moves you to take action. Yesterday, flying back from Medicarians, the flight attendant on my United Airlines flight gave me the single best credit card pitch I’ve ever experienced. She broke down all of the mileage options, card options, hotel options, experiences she’s had with the card and hotels, linking options, pooling points options and advantages of getting my kids their own mileage accounts as well. (She’d just had a 7 year old celebration of a 5 year mileage anniversary). I promise you, I kept thinking this person just may be a United plant or I was experiencing an undercover boss moment. Also, I am going to be enrolling in one of their card options because I feel like I’m missing out on some crazy benefits if I do not! Here’s to the sales people who sell with passion, know their products and close the deals! #sales #pitches #salesmanagement

On March 18th I received the email message below from United Airlines CEO Scott Kirby. The timing wasn't perfect when I consider that not long after this email arrived I heard about yet another UA flight issue. Since I have a number of UA flight coming up in the next few months, I let the email sit in my inbox while I pondered what I would say to Scott Kirby. The first thing I would question is his opening statement regarding the "culture" around safety for their employees and customers. It seems to me that like many big businesses, the culture is about maximizing revenue and share holder value more than anything else. I personally think this is the by-product of consolidation within the industry. As the number of competitors shrinks and customer options decline, a company's view changes. Rather then look for ways to entice new customers, they look at what is the minimum amount of services needed to keep customers from leaving. Employees are pushed to maximize profits and cut corners to meet that goal and was customer satisfaction become customer tolerance. Another issue based on my experiences is the more a company talks about the importance of it's services, or customers or employees, the less it is actually focused on those things. I have worked for great companies and I didn't need the CEO to convince me that the company was great, the culture did. I have been the customer of great companies and I didn't need the CEO to convince me that the company was great, the culture did. I frequently fly on United and while I do see some happy employees, the majority seem to be tolerant at best and some are genuinely disinterested in what they are doing. Likewise as I look around the cabin, I see customers crammed into seats that are too cramped and nickeled and dimed for every amenity. I've always been one to look for humor and for the past few years when flying (mostly on United) I have harkened back to the early days of Saturday Night Live and their comedy commercial for the fictional Trans Eastern Airlines with a jingle that included the phrase "Its like flying in a cattle car with wings" and the slogan "You Feel Like You Never Left the Ground Because We Treat You Like Dirt." I thought it was hysterically funny back in the 1970's but there are times now when it appears much too close to the truth to be humorous. So Scott Kirby, I hope you and your team at United are indeed building a culture that puts the safety of your customers and employees first but I'll need more evidence and experience before I can agree that the culture is built.

A Tale of Two Journeys... Turbulent travels - Imagine boarding a private jet and finding a disorganized cabin. The service is indifferent, and your preferences are overlooked. Despite the luxury surroundings, you feel uneasy. Safety instructions are rushed, your meal is not what you requested, and the cabin crew seems disengaged. This journey becomes a stressful experience you'd rather forget. Blue skies ahead - This time, you're welcomed by a crew with warm, genuine smiles. The cabin is immaculate with every detail tailored to your liking. The crew expertly balances professionalism with personal touch, anticipating your needs before you even voice them. They respect your privacy, and ensure your safety with utmost diligence. The meal is exactly as you desired, served at the perfect moment. Senior cabin crew members play a vital role in ensuring these dream journeys. From safety protocols to personal touches, their skills are indispensable. At Camber, we deeply value these professionals - they're not just part of the journey; they 𝘮𝘢𝘬𝘦 the journey. Supporting and empowering them enriches the entire aviation experience.

WORKING FOR BRANIFF IN 1967 - In April 1967, working for Braniff Airways was considered the top job to acquire for many young workers who had watched the airline explode into a colorful and exciting company with an array of salaries and benefits that further enticed their interest in the Dallas-based carrier. Pilot Crewmember, Aircraft Mechanic, and Reservation Agent positions were some of the most popular for younger persons hoping to become a part of the new Braniff International. Since the arrival of Braniff's new President Harding L. Lawrence, who left Continental Airlines in the spring of 1965, to take the helm at Braniff, the airline had experienced a remarkable renaissance that featured impressive and industry leading growth with equally impressive financial statistics. By the end of 1965, Braniff reported Revenues of $134.8 Million USD and Net Income of $9.4 Million USD both of which, were the highest in the company's history. This was in no small part the change of management but also the result of the administration of outgoing President Charles Edmund Beard who had been with the company since 1935. By the end of 1966, it was clear it was another banner year for Braniff, with the airline quickly becoming an everyday household name as a result of a new image that created excitement in the minds of its passengers and well-wishers while simultaneously selling a massive number of tickets. Braniff reported historic record breaking Revenues of $194.5 Million USD with Net Income of $17.4 Million USD, which was over double the Revenues reported in 1964. The airline was operating 54 jet, propjet, and propeller aircraft with a fleet of sleek new shiny jets recently ordered and on the way. Clearly, Braniff was growing in all the right directions, which created an immediate demand for new employees in nearly every department of the company by early 1967. Pilot's were in need at Braniff and applicants were required to be at least 21 years of age, weight in proportion to height, be at least 5 foot 8 inches in height, possess at least a high school education, have at least 500 hours of flight time and have a FAA First Class Medical Certificate issued by a Dallas Region FAA Medical Examiner. Photo: The expanding Braniff International Route Map indicates the carrier has increased its presence considerably in Latin America, after its merger with Pan American Grace Airways, Inc., on February 1, 1967. While Braniff was still dependent on short to medium-haul routes, the carrier offered service from both US coasts to Latin America and an interchange service with Pan American World Airways from Houston, Dallas, and Chicago, to London and Frankfurt. Braniff Airways Foundation Copyright 1926 2024 Photo: Braniff Airways, Incorporated, Copyright Braniff International Heritage Archives, Curator Now Associated with The University of Texas at Dallas System Braniff Airways Public Relations Archives Endowment Braniff International Heritage Archives Endowment

While pilot hiring at major U.S. airlines was down slightly year-over-year, many carriers are still hiring at record rates, significantly outpacing pre-pandemic levels. Looking into 2024, there remains a strong desire to (back)fill the ranks at many major and regional airlines. #aviation #airlines #pilothiring #airlinecareers #flighttraining #airlineindustry