Airbnb Host Community’s Post

HI, I have been a host in the UK for almost a year. I have been continually exasperated by the length of time AirBnB, and their bank Citibank in Dublin, take to pay once a guest has moved in. I have been waiting 6 days to be paid for the last guest. He moved in on the 23/2. Next day I was told I would be paid. Guest moved out on the 26th. Today on the 1/3 I still have no money for this guest. I am told by AirBnB support that I can expect the money by 8:35 pm tonight. I am told the reason it takes 6 days to pay me is because of my bank. That excuse is a load of rubbish! Here in the UK we have multiple payment services used by the banks. I can pay thousands of pounds to people or companies in a matter of seconds from my phone using Faster Payments. Why does AirBnB & Citibank take 6 days to pay me a few hundred pounds? Airbnb hold onto to my guests money for months before they move in. You think they could arrange, with a supposedly sophisticated bank like Citibank, to pay the host in a matter of hours, not days. But no, they want to hold onto the money for a few days more. And nobody can explain why they operate in such an antiquated, opaque fashion.

Hi my listings have been unlisted because if your authentication partner Auth Bridge. They stalled my digital address verification for 1 month, even after I submitted all documents. You’ll unlisted my properties without any intimation and I have been behind you to relist them. Auth Bridge is a really bad verification partner, customer service is bad. They pick up the phone and cut it on purpose. They also have numerous bad reviews of google for their unethical behaviour. And have stalled verification for many people. Why should I suffer because of this? It’s coming to almost a week my properties are unlisted and I can see no resolution in the works. They finally sent the digital address verification link to me yesterday and I have done all the processing. Yet my listings are unlisted. I would request you to look into this and please help me out.

WHY is airbnb block persons and cancel there booking without telling them why? And on that blocked accound is money. And airbnb doesnt help poeple in panic?

Does anyone have information on the “Airbnb Community Expert” program? I received an invitation to join, but I’m not sure if it’s legit.

Im so excited to be part of the Airbnb Host Community where we can connect, share knowledge, best practices, experiences and lessons learned that will help us to thrive and be successful in our hosting journey! 🙌🏼

The procedure for checking dwellings, a stupid, illegal and dangerous obligation: - Stupid because when a dwelling has already been rented, it is necessarily already checked by the people who went there, so useless procedure. - Forcing guests to film and take photos at their tenants is illegal and not consistent with the privacy of tenants. - Requiring hosts to install an app and in addition require them to have a very recent smartphone is illegal as it is not specified in the terms and conditions. - Dangerous because the tenants of Airbnb will falsely believe that the housing is valid or compliant while it is very easy to film the neighbor’s housing and/ or film a housing that does not belong to us, if we rented by an agency for example. The mention of verification being an complicity of Airbnb for the scam.

I am hoping this community can assist in navigating an appeal. My account was deactivated on the basis of discrimination. I have appealed and was denied without just cause or details on the facts of the action. I have been a host/guest for 8 years, super host status, consistently booked, excellent reviews and return guests. I supported traveling first responders during the pandemic. It is impossible to get beyond the first level of support or connect with legal. I get no detailed information on the decision or who looked at it. The reputation of my account stands on its own and yet I am given a scripted response. I am being treated like a criminal. If anyone can advise, I would appreciate it. The best I could find is an address in Ca for a legal department that only takes correspondence in writing. Thanks, Margie

Customer service has only gotten worse’s. Yesterday a airbnb unilaterally refunded one of our guest who upon arrival remembered she had a cat allergy. We allow pets and about 8 months ago we hosted someone with a cat. Hosted many since then no reports of odor or allergies from guests all 5 start reviews. Representative then proceeds to inform me that not only does the guest get refunded but I will receive a full payout.(obviously a erroneous statement) He does this before I can confirm the guest has vacated the property. He then messages 4 hours later that I won’t receive a payout.

Does anybody from AirBnB follow these posts. I am based in France and recently asked their customer service group to resolve a simple issue. 10 days later, 10 specialist later, all with the same questions, all with the same ideas, and all FAILURES. I have asked for their procedure to raise a formal complaint. They refuse to give it to mer. I have asked them to elevate the issue to somebody who can solve it. They refuse to do it. Can anybody from AirBnB help ? We are out of options

Hello, I received a message stating that two of my listings have been “permanently suspended” and do not know why. I am requesting this decision be reversed. There is no reason for them to have been suspended. Why is it that, without warning, Airbnb can just suspend two of my listings. I put a lot of work into creating a welcoming atmosphere for people to enjoy and for Airbnb to suspend and remove my listings is wrong. Airbnb’s customer service for hosts is so bad! If there is anyone with Airbnb that has some insight or know who I can speak with to get my listings back up I’d be grateful