Aircall’s Post

Struggling to get a high level view of what your customers really care about, and how your team can better serve them? Visualise conversation trends in your sales and customer support calls with the newest addition to Aircall AI: Trending Topics. 📈 🔍 Track keywords to easily monitor hot topics or new initiatives 🚩 Identify common customer pain points and coach your team to tackle them 💡 Drive sales and customer support performance with conversation intelligence Ready to drive your team's performance? Learn more about Trending Topics here: https://aircall.la/3AfyVUk #TrendingTopics #Aircall #AircallAI

✈️ Unlocking Airline Success with GroupRM AI! 🔍 Problem: Post-pandemic, airline revenues lagged by $100 million. Outdated pricing and prolonged group booking quotes led to customer dissatisfaction. 🚀 Solution: Introducing GroupRM - AI forecasting and dynamic pricing for group bookings, reducing conflicts, ensuring policy adherence, and enhancing customer experience. 💡 Benefits: Improve efficiency, reduce spoilage, and increase revenue per passenger. Connect with GroupRM for a demo and elevate your airline's performance! 🌐 To Read more about GroupRM : https://rb.gy/ybmi04

🌟 Unleash the Spark! ✨ 🔉 Calling all quality analysts – tired of diving into the call abyss without a roadmap? Say hello to Sparks by Verloop.io - your sidekick for Customer Support analysis with AI-powered analytics. 🚀 👀 Coming soon to change the way you groove through chats & calls – the AI way! 💃🕺 #VerloopSparks #AnalyticsRevolution #StayTuned #SLAInsights #AISolutions #CustomerRetention #CustomerAcquisition #AIinIndustry #FutureOfIndustry #AIRevolution #AIExcellence #CustomerSupportMagic #TransformativeTech #EngagingCX #InnovativeSupport #CX #CustomerSupport #AIForBusiness

It's back! Aircall's product spotlight series, where we unveil the latest news and improvements of the season! Here's a recap for our winter edition. ☃️❄️🤍 Watch the video to learn more about ⤵️ 5️⃣ MMS for U.S. and CA customers 📲 4️⃣ Two-Factor Authentication 🔐 3️⃣ More flexible Call Routing with Import Flows 📞 2️⃣ 6 brand new analytics dashboards 📊 1️⃣ New Aircall AI updates 🤖 What's your favorite update? Let us know in the comments 👇 #Aircall #ProductUpdate #LatestProducts

"Unlocking the Power of GenAI Automation: Join the panel session at Africa Tech Summit with Joaquim Pires from Celfocus and Pedro Dias from Collab. Discover how AI drives Customer Engagement Excellence! 🚀 #AfricaTechSummit #GenAI #CustomerEngagement"

Yesterday, I finished my judging for the Enterprise Connect Innovation Awards. This year's theme is customer experience. As you can predict, there are a lot of AI-powered chat solutions designed to take the burden away from human agents and speed up customer interactions. Unfortunately, British Airways skipped the intelligent part. My interaction: - I need help with checking companion flight availability BA: Here's where can you check-in - I don't want to check-in BA: Here's where you can check-in - Can you transfer me to a human please? BA: What's your BA number? - I already entered this to start the chat BA: Can I get your booking number? - I haven't made a booking BA: You are number 43 in the queue. With all the technology readily available to do this A LOT better, who's to blame? Vendors for lack of demand, awareness, and urgency or contact centers for lack of realization that this is the difference between customer retention and churn? #CustomerExperience #AI

NEWS: Amadeus announces a new #AI-powered #chatbot to #simplify a hotelier’s ability to search & understand business intelligence data. Read more here: https://ow.ly/Whmx30sEufj #Hospitality #ItsHowTravelWorksBetter

AGENT AI’s ''𝗔𝗹𝘄𝗮𝘆𝘀 𝗔𝘄𝗮𝗿𝗲'' feature remembers every interaction. No more repeating information—just seamless, personalised conversations every time. Your customers will love the smooth experience, and you’ll love the efficiency. 💬✨ Try it for yourself and experience the difference! https://lnkd.in/ggSaCtVG #AgentAiChatbot #CustomerExperience #AIChatBot #BusinessEfficiency #CustomerSatisfaction #Innovation"

🌟 Get 24/7 Customer Support with AI Chatbots! 🌟 Customer questions don't follow a 9-to-5 schedule, and neither should your support. With our private-label AI Chatbots built for the mountain travel industry, you can offer round-the-clock assistance, ensuring guests' needs are promptly addressed. ⏰❄️ Say goodbye to leaving your guests out in the cold! Why 24/7 Customer Support Matters: 🌐 Always Available: Be there for your guests whenever they reach out, no matter where they are. 😊 Boosted Satisfaction: Enhance guest satisfaction with timely, reliable support at any hour. 🔧 Smooth Operations: Maintain seamless service without the need for additional staffing costs. Ensure your guests are taken care of 24/7 with our AI Chatbots – because exceptional support should never go out of season! 👉 Build an AI Chatbot Demo - https://lnkd.in/gCaZ6PuT #CustomerSupport #AICustomerService #MountainTravel #SkiIndustry #GetSkiTickets

Customer frustration due to extended wait times, limited self-service options, and the need for personalization can greatly affect brand loyalty. A leading airline tackled this challenge head-on by implementing a unified contact center solution powered by AI. This resulted in a significant improvement in customer experience, including: 🎯 78% of informational calls were resolved through self-service in the IVR, reducing wait times and frustration. 📞 Reduced call abandonment rates, making it easier for customers to get the help they need, when they need it. 🌀 Seamless agent transitions with complete customer context, ensuring faster resolution times and a smoother overall experience. ✨ Personalized experiences, tailoring interactions to individual needs for a more satisfying customer journey. Here's how our AI solution modernized the airline’s customer experience ⬇️ #Airlines #TravelExperience #CustomerExperience #RozieAI