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BOSS: You are late! Employee: It is only 8:10 am BOSS: Work starts at 8:00am. I will have to write you up for this. Employee: But I am not usually late. I left late plus I was up late finishing a report. Could you just let me off this one time? BOSS: We can't set this wrong precedent that it's okay to be late. Employee: Okay then, I am not taking anymore work home from now on. I will arrive on time and leave on time. Many managers never complain when employees go the extra mile but are quick to point out employees' shortfalls. You can't buy loyalty, but you can certainly foster and nurture it. A little EMPATHY goes a long way. Agree?