Alex Colwill’s Post

Just completed the "The Guiding Principles of the Service Value System and Continual Improvement Model" course, enhancing understanding of these essential ITIL® v4 concepts: 7 GUIDING PRINCIPLES I. Focus on Value II. Start Where You Are III. Progress Iteratively with Feedback IV. Collaborate and Promote Visibility V. Think and Work Holistically VI. Keep it Simple and Practical VII. Optimize and Automate 7 CYCLICAL STEPS OF CONTINUAL IMPROVEMENT MODEL I. What is the vision? II. Where are we now? III. Where do we want to be? IV. How do we get there? V. Take action! VI. Did we get there? VII. How do we keep the momentum going?

I've just finished the course: IT Service Management Foundations.

CM2 Retro Reads: Let’s take a fresh look at a past blog that’s incredibly relevant in today’s landscape and revisit the importance of process governance. Jump into the essential role of governance in driving consistent execution, ensuring compliance, and fostering a culture of continuous improvement. Discover how effective governance frameworks can transform your organization’s approach to process management, delivering measurable results and sustainable growth. Don’t miss out on these insights from IpX’s Executive Director, Michael Benning, and take the first step towards operational excellence today! https://bit.ly/46zwLef

Key Concepts and the Four Dimensions of Service Management

Recognizing the importance of the ITIL® 4: Key Concepts and the Four Dimensions of Service Management course in refining service strategies. Vital for organizations striving for operational excellence and adaptability in the evolving market landscape. 📑

🌟 Dive Into the Essentials of Operational Excellence! 🌟 Ready to elevate your business with a culture of continuous improvement? Our 5 Minute Study Guide on Operational Excellence is the perfect starting point! 🚀 From core principles to performance metrics, this PDF guide has everything you need to begin your journey towards a more agile, competitive, and profitable business. Whether you're new to the concept or looking to refresh your knowledge, this guide is designed to get you grounded and curious to learn more. 📚✨ 👉 Download your free guide now and start mastering the ins and outs of Operational Excellence today! https://lnkd.in/geHKmK5P

Learn how to use ITIL practices in real life – from operations to business strategy. Let's walkthrough the 4 dimensions of service management and best way to meet important objectives for each stakeholder: https://hubs.la/Q02KCvHd0

Is Your IT Service Strategy Truly Comprehensive? Exploring ITIL's Four Dimensions of Service Management reveals essential insights for robust service delivery. But are you leveraging them effectively? 1. Organizations and People: Success hinges on skilled, well-informed teams. Are your training programs adequate? 2. Information and Technology: This dimension underpins service management tools and technologies. But, are they integrated smoothly with your business goals? 3. Partners and Suppliers: They extend your service capabilities. How well do you manage these relationships? 4. Value Streams and Processes: They define workflows. Are yours optimized for peak efficiency? While these dimensions guide comprehensive service strategies, ignoring any can lead to gaps in service delivery. For instance, weak processes might slow down operations, whereas poor integration of technology could lead to security vulnerabilities. Measuring Success: Regular reviews of KPIs like customer satisfaction and incident resolution times can indicate alignment and areas for improvement. Consider from a customer's perspective: Are these dimensions making your services more reliable and secure? Questions to Ponder: - Are you just checking the boxes, or are your services truly aligned with organizational goals? - How vulnerable is your current strategy to the evolving digital threats? Reference: - ITSMToday - The ITIL Four Dimensions of Service Management. - PeopleCert, video about "The Four Dimensions of Service Management", link https://lnkd.in/dinDTavv Cheers! #itil #itsecurity

Learning the Lean framework and applying the concepts has been really eye-opening for me in my process consulting work. Once you understand Lean wastes, you start to see it everywhere. Fortunately, you also see the Lean and other best practice solutions which aim to eliminate so much waste in our organizations and lack of value delivery. Join me June 6 at 12pm ET for my webinar which describes Lean value stream mapping - a key to success in adopting and applying Lean. https://lnkd.in/exz4rwdM

Learn about the role a management system plays in achieving sustainable results and accountability in our virtual workshop, Creating a Lean Management System Overview: https://ow.ly/Bnuq50Uc1m8