Al Ghurair’s Post

Customer journey barriers and the comprehensive analysis thereof, several layers deep, using the customer conversations as a primary data source, provide detailed context surrounding any customer journey. Using emerging conversational analytics technologies with #GenAI, opportunities exist to surface actionable insights from appropriately structured conversations to connect to other structured customer journey data sources. This has empowered many leaders to learn more from customer journeys and create the backdrop of customer journey design, knowing that any decision taken on the redesign is approached within the right context. Looking forward to #CEM2024 and sitting in on this workshop with Anton de Wet (CCXP), James Bösenberg, Marcia Ujobolo, Goitseone Tshiamiso, Dr Jeanne Fredericks & Qaalfa Dibeehi to understand other leading perspectives and best practices to uncover actionable insights to elevate customer experiences. Such an important topic on translating these visionary CX concepts into tangible, impactful realities using an holistic and integrated approach.

🚀 Crafting a Journey-Led Customer Experience Program: Strategies for Success 🌟 Ready to revolutionise your CX game? Join us at CEM Africa 2024 for an unparalleled workshop where industry leaders will guide you in transforming visionary CX concepts into tangible, impactful realities. Dive deep into journey-led strategies that top-performing companies swear by, and learn to uncover actionable insights, optimise customer touchpoints, and elevate the entire customer journey. This session will equip you to mitigate risks, mobilise your team, and foster a culture of innovation, collaboration, and customer-centricity. Don't miss out on this opportunity to elevate your CX strategies! 🔥 Workshop Leaders: Anton de Wet (CCXP) - Chief Client Officer, Nedbank Qaalfa Dibeehi - Managing Partner, Human2outcome (Dial-in) James Bösenberg - Chief Operating Officer, Quicket Marcia Ujobolo - Senior Specialist: Customer Experience, South African Revenue Service (SARS) Goitseone Tshiamiso - Chief Operations Officer, Customer Care, Water Utilities Corporation (WUC) Moderator: Dr Jeanne Fredericks - Founder and CEO, The Change Hub (SA) Find out more at: https://lnkd.in/dCSDt2Yq #CEMAfrica2024 #CustomerExperience #CXStrategy #JourneyMapping #CustomerJourney #CXInnovation #DigitalTransformation #CustomerCentricity #CXLeaders #CustomerSuccess #CXInsights #CXOptimization #CustomerEngagement #CustomerSatisfaction #CustomerCare #BotswanaWater #SARS

𝗖𝗫 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘀𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁! Loyalty and reduced churn top their 2024 CX strategies. At last year's CX Asia Week, we spoke with leading CX figures about their plans for 2024. A clear theme emerged: a focus on 𝙗𝙤𝙤𝙨𝙩𝙞𝙣𝙜 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩, 𝙡𝙤𝙮𝙖𝙡𝙩𝙮, 𝙖𝙣𝙙 𝙧𝙚𝙙𝙪𝙘𝙞𝙣𝙜 𝙘𝙝𝙪𝙧𝙣. Customer engagement is so important as engaged customers are more likely to become repeat buyers and become brand advocates. 𝗨𝗻𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀! Download our Post-Show Report and discover the CX technology/area receiving the most investment and their annual budget allocations for CX initiatives: https://lnkd.in/grn2VdGA CX Asia Week connects you with industry decision-makers actively seeking the latest solutions. 𝗦𝗵𝗼𝘄𝗰𝗮𝘀𝗲 𝘆𝗼𝘂𝗿 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲! Be a CX Asia Week sponsor and connect with leaders interested in customer engagement, customer behaviour analytics, and customer data & analytics. Download our Sponsorship Guide (https://lnkd.in/g5QhNmNv) or email sponsorship@iqpc.com.sg to discuss a tailored package for your business needs. Let's elevate the customer experience together! #CX #CustomerEngagement #Loyalty #CustomerExperience #CXLeaders #CXAsiaWeek

Do you know how to define your company's value? If the answer is no, you're far from alone.  At the last CX masterclass which we hosted in March in Johannesburg, we asked delegates if they knew how to articulate their value. An overwhelming majority of the room put their hand up, admitting to having no idea how to put their company value into words. This is a common problem we see in the line of work we do, and it’s one of the fundamental starting points of any good CX strategy. How can you sell something if you don’t really understand the value it adds to your customer's lives? I recently had a chat about this with an industry friend of mine, who was also a guest speaker at our last CX masterclass, Global CX & EX Specialist, Craig Lee "Transforming Experience" 🙏 In this vlog below, we unpack what is value, and how companies can better define or articulate the value they offer. If you are one of the many who struggle to articulate your company's value, join us at our next CX Masterclass in Cape Town on 06 & 07 August. Details here: https://bit.ly/3PZdoo2 #customerexperience #CX #Masterclass #Workshop

Only a few seats left for our CX Strategy Masterclass "Driving Loyalty through CX Excellence" on November 7 & 8 with the CX expert Manuela Pifani in the MusiXLab of the Megaron - The Athens Concert Hall. Join this 2-days intensive , strategic training program to learn a number of tools & techniques to build differentiated insight-led CX strategies and propositions. 👉Explore how to create an effective CX insight & measurement framework to inform CX strategy and transformation 👉Learn how to identify the core customer needs and emotional motivators that should be at the heart of your customer strategy design activities 👉Meet different VoC methodologies to generate insights 👉Learn how to turn insights into action and drive alignment and accountability 👉Translate your business ambition into an impactful insight-led CX strategy 👉Understand the 8 essential quadrants of CX organisational fitness 👉Assess your organisation's CX capabilities and maturity state 👉Identify how to align everybody behind the delivery of the customer strategy and ambition ‼️For registrations contact us at 2106096921, 6936932970 or at info@secretkey.gr https://lnkd.in/d_z4zhYB #customerexperience #customerstrategies #customerloyalty #CXexcellence #customerinsights #customermeasurement #CXculture#secretkey

Explore the forthcoming 3rd Edition CX & Loyalty Summit & Awards KSA 2024 event that focuses on exploring customer experience strategies across industries. Saudi Arabia’s CX market is experiencing significant growth, with a projected value of SAR 50 billion by 2025, positioning the region as a global leader in customer satisfaction. AI-powered chatbots, virtual experiences, and data analytics are transforming customer interactions, driving loyalty. The summit highlights the importance of CX, employee experience, and loyalty program management, which are key to the success of leading brands. Business leaders recognize CX as their top growth engine, with many organizations now competing primarily on customer experience. #CXLSKSA24 🌍 Visit: ksa.cxloyaltymena.com ✉ For more information: info@verve-management.com #VerveManagement #customerexperience #loyaltyprogram #corporations #employeeexperience #cxstrategy #brandbuilding #marketing #uiux #customerjourney #loyaltyrewards #customercare #communicationsstrategy #experience #leadershipinsights #innovate #saudiarabia #riyadh #ksa

🎯 Voice of Customer (VOC): The Key to Growth and Excellence 🎯 In today’s competitive business environment, the Voice of Customer (VOC) system is an essential tool for any organization aiming for continuous improvement and success. 🌟 As a F&B Operation management, VOC allows me to understand exactly what every customer thinks about our services, and most importantly, it provides actionable insights. It's through listening to our customers that we can evolve and improve both as individuals and as a company. 💡 VOC is more than just data – it’s a powerful source of feedback that directs our efforts towards creating better experiences. By understanding our customers' needs, we can: Strengthen our strengths. Address areas that need improvement. Deliver beyond expectations. ✌️ Ultimately, enhancing the customer experience is the foundation for long-term success. For me, VOC is the secret weapon in driving continuous growth and excellence. #CustomerExperience #VoiceOfCustomer #VOC #Leadership #CustomerFeedback #BusinessGrowth Dubai Municipality #ContinuousImprovement #ClientSatisfaction #Innovation #Success #CustomerCentric #CX #opentowork #ProfessionalDevelopment #BusinessExcellence #CustomerFirst

Clootrack is just around the corner at #CXGSME24! Ready to unlock the "WHY" behind your customers' actions? Don't miss this opportunity to learn from industry expert Manuel Oothria Raj and discover how Clootrack can help you elevate your customer experience. #cx #customeranalytics #cxinsights #cxtransformation #dubai #middleeast #uae