Ali Ali’s Post

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Restaurants Manager |Ultra Luxury Hotelier | F&B Enthusiast | People & Culture oriented | Results focused | Pre-opening champion.

Common challenge in the food service industry-guests arriving late for breakfast when the kitchen is transitioning to lunch preparations. It can definitely be tiring and challenging to accommodate these requests, especially when you're already busy prepping for the next meal service. Smart chef & Restaurant Manager would try to find a balance between accomodating the guests and maintaining kitchen efficiency. Some options include having a cut-off time for breakfast orders that is strictly enforced, offering a limited breakfast menu during the transition period, or preparing some breakfast items that can be quickly assembled or held without losing quality. Communicating clearly with guests about kitchen/ restaurant timings (for hotel in-house guests) at check-in can also help manage their expectations. Chefs & F&B professionals, I'm curious to hear more about how you've been handling this situation and if there's a specific approach you've found effective! #FoodandBeverage #chefs #breakfast #lunch #brunch #dinner #pastryandbackery #diningexperience #guestsatisfaction

Christian Cilia

Executive Chef de Cuisine.

5mo

Easy finish Bfast at 10.30 close the restaurant , do not let anybody sit in restaurant open restaurant at 12.00 putting Bfast items on lunch menu is stupid . Bfast is Bfast lunch is lunch , customers today 2024 need to learn how to respect hours , deadlines and standards of hotel . Only way to solve this would be if you had a brunch service everyday , then yes that way everyone is happy . but people who come late and expect service are not respectful customers .

Jennie Wunderlin

Transitioning into Personal Training / New to Stand-Up/ Forever Hospitalitarian/ Photographer / Continuous Improvement Junkie

5mo

Have a few breakfast items on your lunch menu. Hanger steak and egg anyone? I agree with you that having a buffer, even if it’s a few items reduces friction. The items listed should be priced at a similar price point to ensure revenue isn’t reduced. Being proactive in identifying a potential demand is huge. As a ‘potentially former’ server, there’s nothing worse than having to ask permission case by case. Even if I did chose autonomy, there’s nothing worse than saying yes, and then finding the kitchen is torn down so the chefs grunt about doing it or they refuse to do it. There’s also a benefit on clear cut offs for ordering from the line. Even if you have a 10 pm reservation, having a rule saying that all food needs to be ordered by x time, creates transparency and consistency between FOH/BOH.

Majed Hamdani

Restaurant & coffee shop Operations Manager | pre-opening | hospitality management | training and quality control

5mo

Here is my input regarding this situation, if it is buffet it will be challenging even though your guests know that there is cut off time 😊, unfortunately you will have to give that extra mile to make your guest feel happy and it will stay special memories for them and they will definitely come back and word of mouth will be spread throughout. If you are serving full menu like in the coffee shops and restaurants it is possible to serve breakfast all day long, in my opinion and in my experience in the food and beverage industry I do serve breakfast all day long and thats what makes my customers come back always because they know they will get what they want, and by the way there is no preparation required in advance, because I only serve fresh food made as you order and that’s why we inform customers that the food will take max 20 minutes to be served at your table, and customers like that when they get fresh food it was just being made for them. But communication is the key whether with customers or employees, and that’s the key of success 😊

Fahim Mohamad

Manager Reservations Restaurants & Bar @Cinnamon life Colombo

5mo

This happens when the waiter is a robot and ive seen this. Training the front line team to be and to think like a human is more important than being a law abiding citizen.

Michael Brioni Harlan

chez Harlan Estates Winery, Fine Dining Restaurant Groups, LIVE Entertainment Venues, Luxury Convention-Level Hotels and Casino Resort Properties

5mo

These customers need to be fired 🔥 period! Go to a 24/7 Diner if you want Breakfast

Ramadhan Tiba

F&B Leader (Restaurant Supervisor)|Experianced and well trained Hotelier | Hospitality| Results focused Restaurant Supervisor RIU Dubai (Pre opening) at RIU Hotels & Resorts.

4mo

You can't let the costumers to enter and sit to the restaurant closing hours without explaining one thing (If you are willing to serve them) 1.The restaurant is close already however before taking any food oder from the them you gonna double check with kitchen regarding the food which food is still available to oder, psychologically you prepare them to know they will not have access to get whatever they are seeing on the menu, though you may play smart by asking any allergen if any of then has. Technically guest will know you are by their side though they late, you show willing to assist them, This job is always job of mind, how do you play it around is how it makes value and mean.

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Alyona Sunay

Event & Marketing Professional | Hospitality Specialist | Sustainability Advocate | Master's in Sustainable Tourism

5mo

We just have three different menu options: breakfast menu, lunch menu and a-la carte for dining experience. I don’t get the point of saying ‘no’ when the main rule of hospitality is to make all guests happy, especially when they see that you have an alternatives in menu. I look at this example both sides as a manager and as a mom, who can sometimes request for my kid omlette or plain spaghetti which are not included in the menu, and yes we can wait a bit longer and yes you can charge me as a full meal price.

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Let the clients sit and the service crew explain to the guest the break fast is closed but he or she will liase with the chef the items which can are available then can excuse for some minutes and come back. But for the future have a signage at the restaurant showing the restaurant is closed.Let the front desk associates explain to Guest the timings for the Buffet meals during check in.

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Hasim Mohamed Nisreen

Secondary at Alshaya Group

5mo

Can i have a vacancy right now sir

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Fahim Mohamad

Manager Reservations Restaurants & Bar @Cinnamon life Colombo

4mo

The waitresse’s hair tells that she is just an acctress.

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