We loved being part of #AHIP2024! Here are a few highlights from the week: 👥 We shared how open communication with our members led to higher retention and greater member satisfaction on Hakan Kardes’s panel exploring the importance of investing in #CX. When Hakan started giving his personal email to members so they could share feedback, we had no idea that it would unlock deep insights into member behavior and lead us to simple changes that improved member experience dramatically. The lesson? Listen to your members and look for trends in the data. ✨ We loved hearing insights from other industry leaders, especially those on Dawn Maroney’s panel about crafting segment-specific insurance products to drive better outcomes and engagement. We heard from Gary Culp from Cigna Healthcare about how technology can help solve business problems and improve customer experience and wellness by giving customers access to the things they need. Karen Schulte from SCAN shared how they were able to lean into segmentation and offer a plan designed for women. Thank you to the AHIP team for the opportunity to learn from our peers. See you in Seattle next year! #healthcare #seniorcare
Thank you for sharing; bummed that I was unable to attend this years AHIP conference and some great sessions. Looking forward to future attendance!
Marcia Flagg
2mo
Where is this open communication? Customer Service seems to be in a fog of how to help. I have been trying to get straight answers for 3 months .
Growth Lead & Certified Executive Coach; Accelerating business performance through strategic partnerships, digital transformation, product strategy, and new ways of working.
2moWe made a point to catch both Hakan Kardes and Dawn Maroney on their stages and took copious notes. We share your drive for data-driven learnings that enable high-quality member experience. Hoping to catch you for a follow-up. Email in your inbox.