Champion of the Restaurant Revolution // Because everyone in the restaurant industry deserves to have a great life // 18 years FOH + Professional Certified Coach + Islay Scotch fan #RestaurantRevolution
Let’s talk hard data - Those hourly restaurant employees that I mentioned I talked to about what they need to feel like their owner/managers care about them as people? I asked them other things too. Only 33.4% gave their current/most recent job above-average scores around the level of support they receive at work. 26.7% thought the idea of their employers caring about supporting them at all was laughable. 80% said that they would work harder if their company cared more about them as a person. 86.7% said that with multiple job offers on the table, the company whose core value was to support the well-being of its employees would be their top choice. And 73.3% said that they would leave a job they already had faster than you can say side work if they knew that their well-being would be a top priority at a new company. So if recruitment and employee turnover rates are costing you time and money, it might be time you look at how you’re treating your people. Or take a step further and ask them how you’re doing. Bam - you just went from Manager to Leader. #RestaurantRevolution #Restaurateur #restaurants #RestaurantIndustry #restaurantmanagement #RestaurantManagers
Leaders ask their team for their opinions, respect them, consider them, and, most importantly, when they decide on a direction, explain the WHY, which lets their people know they heard them and included their opinions in the decision-making process.
Managers are task focused. Leaders are people focused. We need to be both!
It doesn’t matter, Hotels, Resorts, Casino or Restaurant. We need to listen 100 percent all in.
I am not surprised, but love that no one said they would leave due to compensation. I continuously hear employers say they are losing staff because they can't pay enough. We know it's because they are focusing on the wrong thing. Taking care of your people wins every time. Thank you for this data Alison Anne.
Champion of the Restaurant Revolution // Because everyone in the restaurant industry deserves to have a great life // 18 years FOH + Professional Certified Coach + Islay Scotch fan #RestaurantRevolution
3moBryan Meredith - our next talk kinda writes itself! Monte Silva Kenneth Scharlatt Chip Klose, MBA