Alix Pommier’s Post

Great article from FinTech Futures about the importance of knowing your customers. As feedback volumes increase and data becomes more accessible, new challenges arise: "picking through it and using it effectively can be incredibly difficult." According to the article, "It's about actually understanding that data, categorizing it, and analyzing it with accuracy and speed. That's where the real value lies." Are you ready to analyze and utilize customer feedback to drive quality products and experiences? Please reach out! Christian Wiklund, Niklas Lindstrom, Jon Bratton (F.ISP)

Great article by Global FinTech Series about the importance of customer experience in the FinTech industry (link in the comments below)! "Technology facilitates FinTech more swiftly and effortlessly than ever before, but it has also raised client expectations. You may create financial solutions that are tailored to actual client needs with the help of customer feedback. Customers feel appreciated and are more likely to return when there is a good customer relationship." If you're overwhelmed by a flood of customer feedback and need a solution to efficiently sift through the noise and pinpoint actionable insights, reach out to me! Let's explore how unitQ can transform your customer feedback into actionable strategies for success. Christian Wiklund, Niklas Lindstrom, Jon Bratton (F.ISP)

iOS 18 is on the horizon, promising the most significant changes yet! (see TechCrunch article in the comments.) While excitement builds, companies will experience new bugs that often accompany major iOS releases. The challenge? Ensuring a seamless user experience amidst the glitches. That's where unitQ can help: our real-time alerts spotlight issues the moment they arise in your user feedback, giving you the edge in addressing them quickly. Ready to navigate the iOS 18 wave effortlessly? Christian Wiklund, Niklas Lindstrom, Jon Bratton (F.ISP)

The authors of "Beyond Digital: How Great Leaders Transform Their Organizations and Shape the Future" say that offering a great customer experience starts with having great customer data. - Data-driven strategies: Increasing customer experience demands industrialized, accessible data. - AI-powered insights: Generative AI's rise emphasizes democratizing data for all employees. "The better your insights, the more you can improve your value propositions in a relevant way for customers." Read more from CMSWire now! Christian Wiklund, Jon Bratton (F.ISP), Niklas Lindstrom

Crafting a great CX strategy is a team effort, and Product teams are often seen as the architects of the user experience. With unitQ, Product leaders can conduct user research, gain real-time insights, and monitor product quality to put users at the center of their product strategy. If you're looking for a way to effortlessly aggregate user feedback and automatically identify user friction, feature requests, sentiment, and more, check out the article below or reach out to me directly! Christian Wiklund, Niklas Lindstrom, Jon Bratton (F.ISP)

Congratulations to all the Fall 2023 unitQ Quality Excellence Award winners 🎉 These awards celebrate and recognize companies that have shown exceptional commitment to delivering consistently high-quality products and services, and have earned overwhelmingly positive user feedback. Read all about the unitQ Quality Excellence Awards for Fall 2023, and celebrate the winners with us! Wine.com 👏 Under Armour 👏 Photomath 👏 Turo 👏

Is building or strengthening your Voice-of-the-Customer program part of your 2024 initiatives? If so, many organizations often find themselves having to decide between creating an in-house solution and investing in a proven one like unitQ. If you're interested in learning more about the pros and cons of these two options, please read the article below and discover how unitQ can assist with the following: - Cost efficiency - Speed to insight - Customization and scalability - Expert support - Long-term strategic value https://lnkd.in/gy7QfbiT

Boost Your Business with Product Quality! Looking to improve customer retention, build brand trust, and boost ROI? 📈 Check out this great article by Business.com on the significance of product quality in driving business growth and retention (link below). One of the key ways to maintain high quality is by actively listening to your customers. However, managing feedback from various sources and languages can be challenging. 👉 Discover unitQ - our AI platform streamlines feedback from all sources and languages and provides real-time insights to elevate your product quality. If you're ready to enhance your product quality, let me know, and I'll be happy to show you how unitQ can make a difference!

Excited to be attending Ada Interact tomorrow! 🎉 As we dive into discussions on leveraging CX data and AI to make better products and services, I look forward to sharing how unitQ can play a pivotal role in your customer experience strategy. If you're going to Ada Interact, let's connect to explore how we can help optimize your CX efforts and propel your growth trajectory—looking forward to meeting industry professionals and exchanging insights! Jon Bratton (F.ISP), Miles Beckstead