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Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

In the world of recruitment, finding the perfect candidate can often feel like searching for a needle in a haystack. But what happens when you're faced with the opposite challenge and have too many qualified candidates for a particular role? Our latest video discusses the process of narrowing down candidates when looking for a Senior Help Desk Technician. Check it out here: https://lnkd.in/eepbtaEH

Does your business need an internal IT technician alongside your IT provider? We've put together seven questions to help determine whether your company might benefit from hiring an internal IT technician to help with small, daily IT tasks. Learn more: https://lnkd.in/eCHX3ZmY #ittechnician #itprovider #ITstrategy

The Assignment: To identify a Senior Helpdesk Technician with engineering capabilities. The role encompassed managing endpoint tools, creating provisioning packages for diverse systems (Windows, Mac, iOS), scripting, providing helpdesk support, and automating manual processes. The Challenge: A deluge of unvetted resumes overwhelmed the hiring manager, hindering efficient candidate evaluation. Lengthy processes resulted in the loss of potential candidates to faster-moving opportunities. Lack of automation expertise within the existing team led to manual workflows, reducing helpdesk efficiency. Role expectations surpassed the Helpdesk Technician title, causing salary and title misalignments with potential candidates. Limited interview autonomy for team members impacted cohesive team dynamics. Click here to learn more: How Our Helpdesk Technician Transformed Team Productivity - Clearmont Technologies https://lnkd.in/efbpsAkz Consider letting Clearmont streamline your hiring process. You can contact us here: https://lnkd.in/eiwtaAUN #ClearmontTechnologies #ITStaffing

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

A Day in the Life of a Remote Computer Helpdesk Technician For the past 15 years, I've had the privilege of working as a computer repair and helpdesk technician, a role that is as rewarding as it is challenging. Every day is a new adventure, filled with opportunities to solve problems and make a difference in the lives of those I assist. Morning Routine: The day typically begins with a review of pending tickets and prioritizing tasks. It's crucial to address urgent issues first, ensuring minimal disruption to users' workflows. Problem-Solving: Throughout the day, I tackle a variety of technical issues, from software glitches to hardware malfunctions. Each problem is unique, requiring a blend of technical knowledge and creative thinking to resolve efficiently. Communication: A significant part of my role involves communicating with users. Whether it's providing step-by-step guidance over the phone or crafting detailed email instructions, clear communication is key to ensuring users feel supported and informed. Continuous Learning: Technology is constantly evolving, and staying updated is essential. I dedicate time each day to learning about new tools and techniques, ensuring I can provide the best possible support. Team Collaboration: Collaboration with colleagues is vital. Sharing insights and strategies not only enhances our collective knowledge but also fosters a supportive work environment. End-of-Day Wrap-Up: As the day winds down, I review the day's accomplishments and prepare for the next. It's a moment to reflect on the impact made and the satisfaction of helping others navigate their tech challenges. Being a computer helpdesk technician is more than just a job; it's about making technology accessible and ensuring it works seamlessly for everyone. Here's to many more years of solving problems and empowering users! #helpdesk #computerrepair #technician #network #jobrecruter