Is your order routing strategy optimized for omnichannel success?
Retailers often face significant challenges in managing order fulfillment, especially when dealing with a mix of high-priority and standard orders. During peak times or busy seasons, efficiently routing orders becomes crucial to avoid delays and meet customer expectations.
HotWax Commerce offers an effective solution with its configurable Order Routing, which is organized into Runs, Routings, and Rules. This approach allows retailers to tailor their order fulfillment to handle various order types efficiently. Here’s how it works:
Runs: Schedule multiple brokering runs throughout the day to manage orders based on peak times and operational needs. For example, a retailer can set up morning, afternoon, and evening runs to align with store and warehouse capabilities, optimizing resource use and fulfillment speed.
Routings: Define unique routings within each run to handle different types of orders. For instance, same-day delivery orders can be routed differently from standard shipping orders to ensure timely and accurate fulfillment.
Rules: Establish detailed rules for how inventory is checked and allocated. These rules can include retrying inventory allocation for orders that didn't receive inventory on the first attempt, handling partial allocations, and moving unfillable orders to alternate processes. For example, if full inventory isn’t available, the system can allow order splitting or retry routing with different criteria.
Ready to upgrade your order routing and fulfillment process? Dive deeper into HotWax Commerce’s Order Routing App. Reach out for more information or a personalized demo!
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