❓ What is the best way to assess an IT support candidate’s customer service skills? Tom advises there are a few options, in terms of interview techniques, that you could use. His top 3 styles are: ✅ Behavioral questions ✅ Scenario based questions ✅Role specific situational questions 👉 For more insights on this topic or to contact Thomas Strickland for a confidential chat click the link in the comments. #ITsupport #customerservice #hiringtips
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🔍 Building an effective robotic interview is like putting together the perfect puzzle! 🧩 Just like you need to find and fit the right pieces, conducting a successful interview requires identifying key candidate qualities, asking the right questions, and organizing your assessments. Start piecing together your ideal team today! 🚀Ready to take your interview process to the next level? Learn more at www.enigmascore.com 🔗#RoboticInterview #HiringSuccess #Recruitment #HRTech #PuzzleOfSuccess
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Do you struggle with answering interview questions? 🤔 Let me help you out! Check out my video on how to answer the "delivering excellent customer service" question and land your dream job! 🎉 👉 https://lttr.ai/ATcwn #interviewprep #jobinterview #interviewquestions #interviewtips #interviewpractice #practiceinterview
Be the Top Pick for Store Manager: How to Nail the Customer Service Interview Question
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Quick tip: Always read the company's website before you go to an interview! Reading the company's website isn't just for you to be prepared if they ask you about it; it's about understanding their values and vision. This knowledge helps you approach the interviewer effectively. For instance, if the website highlights achievements and customer feedback, it indicates a focus on customer service and goal achievement. During the meeting, showcase your customer service skills and goal-oriented mindset! This will show that your values align with the company's values ! #InterviewTips #Preparation #CareerAdvice
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Shine like a S.T.A.R. on your job interview. The S.T.A.R. method is a structured approach often used when answering behavioral interview questions. It stands for: 1. Situation: - Set the stage by providing context for the interviewer by describing the specific situation you were in. 2. Task: - Explain what was expected of you or what you set out to achieve by outlining the task or goal that you needed to accomplish. 3. Action: - Focus on your individual contribution and highlight your skills and abilities by giving as much detail as you can about the action you took to address or solve the situation. 4. Result: - Emphasize what you achieved and the positive impact of your efforts and quantify your achievements with specific numbers or percentages as you conclude the outcome or result of your action. For example: Situation: As a call center agent at Company Y, I was responsible for handling customer inquiries and resolving billing issues over the phone. Task: My objective was to provide excellent customer service while efficiently addressing customer billing concerns and inquiries within company guidelines. I employ my active listening skills and am keen on details. Action & Result: By actively listening to customers, empathizing with their concerns, and utilizing the problem-solving skills mentioned, I consistently exceeded service expectations, resulting in high customer satisfaction ratings and positive feedback from supervisors. #yourdailyva #threalyourdailyva #starmethod #jobinterview #interviewquestionsandanswers
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In our work with sales teams and onboarding, we hear how there are often tests in the interview process of how candidates sell. Things like, "sell me this pencil" or talking about a successful sale. The more interesting question is where does the candidate demonstrate their understanding that sales conversation skills are less about them and more about the prospect and how the prospect sees the world? #B2Bsales #salesexcellence #chiefsalesofficers #vpsales #behuman
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Ready to kickstart your career in customer service? Don't miss out on expert tips from our very own Senior Recruiter, Julie M.! In this Behind-the-Wheel, Julie dives deep into interview insights and advice from the inside of the first-ever 2025 #ToyotaCrownSignia. So hop in, fasten your seatbelt, and let Julie be your guide to interview success! 💼💡 #LifeatToyota #CustomerServiceCareer #InterviewSuccess #ExpertAdvice
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Do you have a set of great standard questions to ask a sales candidate during the interview? A common mistake made when hiring salespeople is not asking the same strong questions of a candidate, and understanding what a good, fair or weak answer is. 🤔Asking a candidate questions to understand how they think about approaching sales is critical to predicting success. Helping the interview understand what a good answer vs. a weak answer is critical to objective scoring of candidates. 😀In this short clip Nate Tutas and I discuss some questions to test the candidates business acumen. https://bit.ly/4d51FOK #saleshiring #salespeople #rightsizing #helixsalesdevelopment #retention
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🎙️ Seeking to level up your customer interview skills? Look no further! Delve into this insightful guide that shares tips on creating meaningful connections, asking the right questions, and gathering invaluable insights. Let's make those customer conversations count! Check it out now. #CustomerInterviews #ProductDevelopment #CustomerFeedback 🚀
Mastering the Craft of Customer Interviews: A Roadmap to Success
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In our work with sales teams and onboarding, we hear how there are often tests in the interview process of how candidates sell. Things like, "sell me this pencil" or talking about a successful sale. The more interesting question is where does the candidate demonstrate their understanding that sales conversation skills are less about them and more about the prospect and how they see the world? #B2Bsales #saleseffectiveness #salesconversations #AdvancedSalesConversation #behuman
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We help business leaders and their teams live richer, happier and more balanced lives through world class training.
#TuesdayTip - Have you been tasked with hiring individuals for your sales team? Make sure to do the following, as these tactics will help you understand their mindset and thought process: 1. Start by asking the candidate how they prepared for the interview. 2. Ask how they prioritise their time. 3. Role-play during the interview. 4. Ask how a reference will describe the candidate. To discuss how else you can strengthen your hiring process, contact us today: info.southwest@sandler.com #InterviewPrep #InterviewTips
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