Amdocs’ Post

HTCNXT the beginning of the NEW!! HTC Global Services We're excited to announce our journey in creating innovative solutions in the AI space. From legacy to digital transformation, by evolving and adopting to technologies, HTC Global Services has come a long way, but not far yet!! We are nimble, futuristic, and our primary focus it to equip and enable our customers to be successful!! “The first step towards getting somewhere is to decide you’re not going to stay where you are.” - J.P. Morgan #aiadoption #artificialintelligenceforbusiness #artificialintelligencetechnology

Discover the transformational potential of Generative AI in telecom through Harsha Angeri's insightful article. As VP of Corporate Strategy and Head of AI Business at Subex, Harsha delves into how Generative AI can revolutionize telecom operations, enhance customer experiences, and drive innovation. Don't miss out on understanding the future of AI in the telecom industry! Read the full article here in VanillaPlus: https://bit.ly/45NBRU0 #GenerativeAI #GenAI #Telecom #CustomerExperience #Innovation #AI #Subex #DigitalTransformation

Multi-million-dollar business investments in new technology that people hardly understand is a leap of faith, and, despite the fact that most execs say they will leverage AI in 2024, multi-million-dollar business decisions aren’t made on faith. Perhaps this is why Forbes state that 84% of Digital and AI Transformations fail... Phillip Townsend, Digital and AI Lead at Genesys APAC, will be joining us in less than two weeks at the Contact Centre Symposium 2024 to discuss the biggest barriers in AI adoption, how to overcome them, balancing AI tech with personalised human interactions, and the ways AI-driven analytics can enhance our understandings of customer behaviour. Less than a week to go: https://lnkd.in/gcFQNkbc #contactcentresym #contactcentre  #conference  #ai  #customerexperience

Join us for an insightful conversation with Hitesh Morar, CPO & CTO of Tecnotree. Discover the future trends, innovations, and strategies shaping telecom, and how AI is going to be a game changer for businesses and customer experience going forward. Don’t miss this exclusive #TelecomsWorldMiddleEast interview. Watch now! #TecnotreeCorporation #TWME2024 #Telecom #DigitalTransformation #Innovation #FutureOfTelecom #AI #generativeAI #5G #CloudNative #CustomerExperience #IndustryInsights

Light Reading has published an article about Amdocs' Generative #AI moving beyond the proof-of-concept phase, and it's truly impressive! Our CMO, Gil Rosen, shared how this AI revolutionizes customer experiences and operational #efficiency. It's incredible to see how our work is making waves in the industry. If you're interested in seeing how Amdocs is pushing the boundaries of AI #technology, check out the article. It's packed with insights and examples of our #innovation you won't want to miss. Read more: https://lnkd.in/eB2ibB7U #GenAI #Innovation #Telecom #FutureOfWork #DTW24

Stellar Elements VP of Emerging Tech, Brent Riley, asks the question, “Is CX ready for AI, and is AI ready for CX?” The answer is yes. See how leading brands are incorporating GenAI into their current business processes—and succeeding. Read the Stellar Elements an Amdocs Company article: https://hubs.li/Q0297b340 #StellarElements #GenerativeAI

At cpITelecom, we're not just following trends; we're creating them. Our AI solutions are reshaping the sales and service landscape, marking a new era for client interactions. We aim high – then we aim higher, pushing boundaries to exceed the gold standard. Integrating AI into Contact Centers is an industry imperative, not just an option. It's all about staying ahead and with cpITelecom, you get an effortless shift to smarter, AI-enabled communication. Become part of the journey that's transforming the very essence of contact centers with AI that's as smart as it is intuitive. Join the revolution with #cpITelecom. Redefine your #ContactCenter with #AI and take #CustomerService to new heights. #cpITelecom #AIInnovation #ElevatingCustomerService

The contact center space is evolving. That is not anything earth-shattering. Contact center outsourcers though seem to be stuck in neutral for many of these changes. Paralyzed in what to do in changing a model they/we have embraced for decades. Here is a video where I talk deeply about how we see the BPO space evolving and how we are trying to be a leader in this evolution. This time to be scared of change is over. Its time for action. Love to get your thoughts on this. #callcenter #contactcenter #callcentergeek #ai #technology #bpo #callcenterlife

AI/ML will nudge customers into unfamiliar and novel experiences that simultaneously improve sentiment metrics and brand upselling potential, and GenAI will play a role in this transformation. Learn more about changes that will happen in this new age of AI everywhere, when businesses are rapidly adopting GenAI as a critical technology at the center of their business. Read our blog https://bit.ly/3TQsaj3 #artificialintelligence #generativeai #genai/

Intelligent Voice In CX: Reshaping the Future of Contact Centers 📞 ⏯️ John C'de Baca, Five9 shares insights into how Five9's AI innovation Agent Assist Suite and their partnership with AT&T enables agents to deal with queries faster. #AI #CCaaS ⬇️