Amdocs’ Post

Appledore Research's maiden market sizing and share report of telco Digital Enablement segment is out. The emergence of new technology, entry of new solution providers and CSP willingness to experiment with innovative experiences makes digital enablement a segment to watch closely.

🕒 The statistic below highlights a pressing need for improvement in the onboarding process. Automation can dramatically reduce costs and time, enhancing the end-user experience. Yet, only 5% of organizations are leveraging automation for this purpose. It's time for a change. https://hubs.ly/Q02nPXbh0 #UCOnboarding #Automation #Telecom #CloudMigrations #TelecomMarket #VoIP #SIPDevices #UnifiedCommunications #UCMarket

A collaborative effort involving Nokia, Salesforce, KDDI Research, Verizon and TELUS produced a functional intent solution featuring a ten-point process and dynamic #5G network slice charging, exemplified by a pop-up event's broadcast service. This approach decouples business outcomes from technicalities, enabling CSPs to align with clients. Automation is crucial for large-scale 5G B2B2X service orchestration. Yet, obstacles like interoperability and architectural issues persist. Read the case study: https://ow.ly/wkHR50PEy8O #Technology #Telecommunications

The third release of use cases that empower the #telecommunication industry is here! This video explores the dynamic shift from manual to automated SLA management in B2B services. Learn how digital bots are revolutionizing the #telecom industry by enhancing accuracy, efficiency, and scalability. Watch as we break down the intricacies of ticket generation, resolution tracking, and SLA adherence with cutting-edge #automation. To see more details describing the case study, follow the link in a comment. TIAC - Telco Intelligent Automation Council

Embrace that 'missing piece' that ensures a smooth digital transition for telcos and continued relevance and competitiveness in today's increasingly digital world. Learn more in this great TM Forum article by our own Paolo Cuttorelli - a perfect primer as we all ramp up for next month's DTW - Ignite! If you'll be in Copenhagen and interested in digging further into these and other topics with Paolo and other team members, keep tabs on our activities or book a meeting time: https://lnkd.in/eHP8qvTG #Telecommunications #DTW24 #Ignite #monetization #Technology #BillingTech #TelcoTransformation #TMForum #DigitalTransformation

The adoption of agile and intelligent #DigitalInfrastructure is critical for companies to excel and meet customer expectations, but it can be a complex and challenging process. However, the motivations of enhanced customer service, scalability, collaboration, lower costs and better technology and performance often outweigh the barriers. According to our partner Colt Technology Services recent study, these are the most common ones. Do you identify with any of them? If so, count on our proven services and Colt solutions to overcome them.   Meanwhile get more insights about this here: https://lnkd.in/dDnnR_ff   cloud365.global Getting IT Done for You since 2011   #CloudSolutions #NetworkingSolutions #ITPartner

Interesting case study on the use of deep location insight to drive revenues, win rates and margins in connectivity sales. Operators that do not have up to date granular data on the competitor and addressable market landscapes - by location - cannot effectively differentiate and optimise pricing / discounting by location. This quick read puts some thought-provoking numbers on that.

💡 When migrating to a new OSS/BSS+ platform there are a lot of factors to consider to ensure that the transition happens smoothly for both end customers and staff. Most of our customers are existing brands that we have migrated or are about to migrate to our platform. These are companies with existing propositions that need to be taken into careful consideration before migration happens to ensure a smooth transition for existing end customers. On top of that we ensure that the new setup not only serves the current purpose but that it also serves future needs in the best possible way. Our aim is always to make it even better for existing end customers and staff once they've migrated to our Automated Digital Telco (ADT) platform, while at the same time ensuring that everyone involved feels comfortable with the new systems. A great example of this is the highest rated MVNO in Sweden (4.9/5), TechTell, for them it was crucial to maintain the same high customer ratings through this transition even if they both changed the entire BSS/OSS and changed the network provider at the same time which requires SIM swaps. 5 months later they are still the highest rated MVNO in Sweden!   Every project is unique so to cater to this we have clear processes and structures in place in Telness Tech both during implementation and after to ensure that this transition happens as smooth as possible. Ping me if you want to know more! #oss #bss #migration #automateddigitaltelco https://lnkd.in/dEU6_hgp

Connect Enterprise customers faster with our SD-WAN Service Acceleration Solution Prodapt helped a top-tier CSP in the US provide enterprise connectivity 33% faster through 'touchless' SDWAN configuration, orchestration & activation.    Our automation solution allowed for E2E-managed operations with service activation and greater transparency, enabling the CSP to monitor network closely, address issues promptly, and improve customer satisfaction. In today's digital age, SDWAN plays a pivotal role in facilitating connectivity, communication, and collaboration for enterprises across multiple locations. Find out more about our SDWAN solutions and how they can help build loyalty among enterprise customers. Click here - https://lnkd.in/gnpRV6j5 Rajiv Papneja, Sriram Natarajan, Ravi Kumar Palepu, Jagan N, Thiyag Rajan, Pradeep Kumar D, Sasikumar B, Kshitij Patil, Daniel Bravarnik, Omkar Nigudkar, Debasis Samal, Krishnakumari Ravindra #prodapt #AcceleratingConnectedness #sdwan #enterprisenetworking #singlepaneofglass #serviceacceleration #customersatisfaction #servicedelivery #operationalefficiency #csp #successstory

In today's telecom landscape, exceptional customer experiences rely on automation. Telecoms are leveraging OSS Suites to accelerate order-to-cash cycles. Accurate network data and service automation are crucial to these business models. At SaskTel, we've embraced this evolution with our modernized OSS Suite called Optius. It's been instrumental in managing complex networks for urban and rural growth. Learn more in the article in this CANTO Cancion article where we unveil four essential best practices to empower new business models and network management.  https://lnkd.in/grzkvr5C #Telecom #OSS #CustomerExperience #ISP #serviceautomation #canto