🌐 Are you struggling with creating Consumer Duty (CD) Reports? We had an incredible Woodhurst and docStribute®️ webinar yesterday that tackled this very issue.
🗓 Our webinar addressed the crucial topic of Consumer Duty Board Reports ahead of the 31st July deadline.
Hosted by Josh Rix, Co-Founder of Woodhurst, alongside docStribute®️ Chair Philip Shelley, our esteemed panel featured Nemone Wynn-Evans (Chair at Hinckley & Rugby Building Society), and Consumer Duty champions Rachel Curtis (NED at Loughborough Building Society) and Chris Adlard (Consumer Duty Manager at Newbury Building Society).
They shared invaluable insights on the best approaches to Consumer Duty Board Reports, emphasising that these reports are not just a regulatory requirement but also key to driving conversations around customer outcomes. 🌟
Key takeaways included:
1️⃣ Be prepared to show vulnerabilities in the report: Transparency is crucial for meaningful improvements.
2️⃣ "By the firm, for the firm": These board reports are individual and bespoke to each society.
3️⃣ Impact on the future of boards: Focusing on customer outcomes means boards get much closer to the customer experience, a shift from past practices.
We also conducted an interactive poll during the webinar, asking attendees, "What key challenges are you experiencing when creating Consumer Duty (CD) Reports?" The results are below 👇
🔗 Thank you to everyone who joined us and made this event a success!
#Webinar #ConsumerDuty #BuildingSociety #RegulatoryInsights
Sales Training Manager - North America
3mo#ACRDay #WeAreACR