American Veterinary Group (AVG)’s Post

The Best of Clicks and Bricks for Veterinary Clinics 🐾⚕👩🏻⚕️🩹 The Webinar Vet 🐈⬛🐾 PetsApp With insights from the CEO of Nike and COO of Walmart.com - Dr. Thom Jenkins, CEO and Co-founder of PetsApp looks at how veterinary clinics can leverage their knowledge of and familiarity with their clients to move beyond transaction based economics to embrace the “forever transaction” as part of a shift to the membership economy. Taking our lead from customer-obsessed subscription businesses, like Amazon Prime and Netflix, we will learn how increasing the proportion of a clinic’s revenue that is monthly-recurring can improve both business and patient outcomes. #VeterinaryClinics #ClicksAndBricks #WebinarVet #PetHealth #MembershipEconomy #CustomerObsessed #BusinessStrategy

We love being able to provide vet practices with multiple solutions. Here is a wonderful testimonial from Mansfield Veterinary Clinic 🐾 "We are loving our partnership. With more clients turning to online purchases, the PetPA pharmacy and online store have allowed us to offer a more affordable solution, while still maintaining some control over purchases. And, there’s the added benefits of having monthly marketing all done for us, which contributes to passive income at the end of the month. The wellness plans are a great addition to our services, but without having the stress of managing them. The reporting dashboard is great to delve deep into where the practice is performing well (and where it’s not), in a lot more detail than can be extracted easily from our PMS. And, we’re really loving the NPS setup – it’s no work for us and we’re getting some great new Google reviews, which has always been a bit challenging to ask for." If you're interested in a quick demo you can book a meeting with Tomas Steenackers through the following link: https://lnkd.in/gFz_hDrg #veterinaryindustry #petcareindustry #veterinarian #practicemanagement #veterinarianservices

We love getting compliments on our stellar customer service! 😍 (We don’t mind sharing that we get them A LOT.) ☺️  Thank you, Trey Knowles, of MetroPaws Animal Hospitals for this lovely review: “…working with VetBilling has been amazing for our team of 4 hospitals in the Dallas metro area. It has never been easier for us to work with a financial vendor. Any time we have questions, the VetBilling team is quick to answer, and if we have any issues with accounts, they make it so easy to fix." We would LOVE to show you how VetBilling benefits operations, client services, and revenue at multi-site clinics like Trey’s (MetroPaws is part of the Innovetive Petcare family of veterinary hospitals.)  Follow the link in our bio or visit VetBilling.com to organize a free demo!  #sayyes #compassionatecare #veterinary #vetmed #veterinarymedicine #veterinaryhospital #veterinaryclinic #veterinarypractice #solutions #veterinarysolutions #payments #paymentsolutions #accesstocare #financing #humananimalbond #family #petsarefamily #feelbetter #vetbilling #getvetbilling #accesstocare #humananimalbond

Calling all veterinary clinics ready to experience the future of flexible payment options for clients by launching into a partnership with VetBilling! 🚀 Are you tired of managing your own in-house payment plans? We understand the frustration and time-consuming nature of it. You're not alone, many other practices have been in the same boat! 🤯 Instead of sticking with outdated methods, #veterinaryclinics now have the option to team up with VetBilling for a cutting-edge system that offers and manages payment plans. ⭐ But here's the best part - we take care of EVERYTHING for you. With just a click of a button, client payment contracts can be electronically signed and sent to us to handle the rest. With an impressive average repayment rate of 90 - 95%, it's no wonder why so many veterinary practices are opting to work with us. Discover what we have in store for you by visiting our website at VetBilling.com to learn more! #VetBilling #AnimalLovers #veterinary #veterinarian #vets #vetmed #vetclinic #veterinaryclinic #petindustry #pets #dogsoflinkedin

This resonated with us A LOT! 😍  Let us take care of the finances which means that you can do more of what you trained to do!!  Thank you, Krista Magnifico, owner of Jarrettsville Veterinary Center for these words: “…In the past, we would allow loosely organized in-house billing plans. In most cases, it was a slow, painful process that built resentment on both sides. It rarely worked well." Krista goes on to say, "When I heard about VetBilling, I knew that this was the perfect opportunity to provide the care and service my clients needed and take my nagging calls and informal paperwork arrangement out of the failed attempts to be both the health care provider and the banker!" We would LOVE to show you how VetBilling benefits operations, client services, and revenue at clinics like Krista’s.  Follow the link in our bio or visit VetBilling.com to organize a free demo!  #sayyes #compassionatecare #veterinary #vetmed #veterinarymedicine #veterinaryhospital #veterinaryclinic #veterinarypractice #solutions #veterinarysolutions #payments #paymentsolutions #accesstocare #financing #humananimalbond #family #petsarefamily #feelbetter #vetbilling #getvetbilling #accesstocare #humananimalbond

Seeing the light in selling to ‘the dark side’ 🙌 Author Shawn Messonnier, DVM, shares lessons learned along the way and explains why it may or may not be right for you. "Four years ago, I did something that surprised me—I sold my practice to “the dark side,” a veterinary corporation. I never intended to do this, as I had heard so many negative comments about the problems of selling to the corporate world. I had also believed I would hire and train a veterinarian in the art of holistic health care, and eventually sell to this new hire to take my practice to the next level." In this article, you can read details about Shan's journey, including a few issues he has never heard anyone else speak or write about, such as selling a practice to a corporation and continuing to work for the purchaser. All VPN Plus+ members can read this exclusive article by Shawn Messonnier, DVM, here: https://hubs.li/Q02rZ3wb0 Haven't joined yet? No problem! Explore the VPN Plus+ benefits and become a member today! New annual members receive free access to the following two VetCE Virtual events and the chance to earn 3 CE credits for each event! #vettech #vetclinic #veterinary #veterinarymedicine #vetlife #vetlove #vetpractice #vetmed #vetinternational #medvet #vetexperience #veterinarylife #vetamerican #vetmedlife #vetconference

Catch Affinity Futures At BVA Live Thanks to the support of Elanco through our 2024 Partnership Agreement, Affinity Futures (@affinityfutures) will be back at BVA Live again this year with our Active Allyship Zone. Drop by Stand C07 in the exhibition to chat to our team about EDI and allyship training. We are run by veterinary professionals with a diverse range of expertise and offer consultancy services on all aspects of equity, diversity, and inclusion. For a taste of what our team can deliver, join in on our 1 hour interactive workshops running each day on the stand: Cards Against Inclusivity uses real-life example experiences of discrimination and challenging behaviours to examine their impact on individuals and the work environment. Guided by experienced facilitators, participants will gain a deeper understanding of various forms of discrimination and develop strategies for addressing incidents effectively, leading to improved communication, increased team cohesion, and a more supportive and effective work environment. Cards Against Inclusivity will run at 10.30am on Thursday and 2pm on Friday. Behind ‘Difficult’ Employees examines the concept of labelling employees as ‘difficult’ when their actions or behaviours become problematic in the workplace. Most people are trying their best but often they are facing unseen or unknown challenges meaning they fall short of what they need. Chronic illness, neurodivergence, mental health difficulties, stress, burnout, and personal challenges can all lead to individuals being labelled ‘difficult’. If we are to create a sustainable workforce we need to start to examine and understand what might lead people to act and behave the way they do. Behind ‘Difficult’ Employees will run at 3.30pm on Thursday and 10am on Friday. Don’t miss out – see you on the 6th/7th June! Affinity Futures Team ㅤ Facebook: Affinity Futures Twitter: affinityfutures LinkedIn: affinityfutures Website: www.affinityfutures.com @affinityfutures @weareelanco Vetshows @closerstill_media #allyship #activeallyship #vetallyship #veterinary #vet #vetnurse #vetvoices #vetmed #veterinarymedicine #spooniesunite #vetspoonies #veterinarynurse #rvn #veterinarian #bvalive

Not to brag toooo much, but we get spontaneous compliments tacked onto email conversations all the time and we’re so proud of them!😉 💙 This morning our Customer Support Manager Wittney M. was emailing back and forth about a pet owner account with Amanda, the Operations Manager at our longtime partner clinic, the NVA - National Veterinary Associates-owned Perry Hall Animal Hospital in Baltimore, MD. These kind and spontaneous words were included in one of Amanda’s replies to Wittney. Honestly, these kinds of compliments mean so much to everyone on our team. They make our day — or week — or month! When it happens, you can count on it being shared companywide through VetBilling’s main Slack channel! Our team is committed to delivering unparalleled, personalized customer service. We are responsive to our clients’ needs because we don’t want them descending into a communications abyss (as happens with so many other companies.) So we answer our phones and emails promptly and solve their problems. Voilà! Amazing, right? Well, we think it shouldn’t be…because great customer service is EVERYTHANG 🙌🏽 Thanks Amanda for your kind words and for sending us off into the weekend walking on Cloud Nine! ☁️☁️☁️ Interested in working with a company that TRULY cares 🩵 about its customers and shows it? Get in touch or book a demo! Link in comments ⬇️ #veterinary #vetmed #veterinarian #veterinarymedicine #vetbilling

In 2011, when I graduated from the veterinary technology program at Maple Woods Community College, I was told there was an urgent need for technicians. It was stressed then, as it is now, that this world needs more credentialed technicians. Is it not interesting to any of you that the same thing is still being said? The same thing about so many professions, that is seems, have been being said for literal decades. 30-50% of veterinarians leave the field within the first 5 years. Over 50% of veterinary technicians who pass the VTNE last more than 5 years in the field. To me, that means there is something in the middle not making sense. Something in our field is making these individuals want to be a part of it, and then, they leave. I know, for a fact, those who have left have not always left quietly (hi, it's me, I didn't). So, businesses know the shortfalls. We have identified HOW to navigate "toxic" work environments...but why have we not addressed them DIRECTLY? Is it not time to stand together, as a whole profession, to say this is not acceptable? Why are we putting profits before people? Why are we putting profits before learning, development, and education? Please give me an ethically sound argument and I am willing to listen. However, I will NEVER find profits - of any kind - to be ethical when there is so much to be done in terms of equality. No one should be obtaining any kind of positive value by the disparity of others. Abraham Lincoln addressed congress once, in 1861, to say “Labor is prior to, and independent of, capital. Capital is only the fruit of labor, and could never have existed if labor had not first existed. Labor is the superior of capital, and deserves much the higher consideration.” I beseech you - veterinary industry - to start questioning the "statistics" you have been told and keep asking questions. Ask questions until you have exhausted all possible options. Ask questions until the truth is staring you straight in the face. #veterinaryindustry #veterinarians #vettech #veterinarytechnology #veterinarians #veterinarymedicine #veterinarytechnician #rvt #lvt #cvt #DVM #AVMA #NAVTA #

It was 2010 and it was my second year of Veterinary Technology school. I was working a weekend ER shift. The 5 month old lab puppy had a left broken front leg. They were letting it play outside without a leash and it was struck by a car. They brought it to the ER for evaluation. Instead of helping the puppy, the owner elected euthanasia. She casually shrugged and said, “it’ll be cheaper to get a new one”.Of course they didn’t want to be with the puppy as it passed away.  so…I held the puppy as it fell asleep it my arms and eventually it’s heart quieted to a stop. Before it passed, my coworkers had to physically crank me away from the dog because I was sobbing uncontrollably. What kind of world was this that such a privileged place just kills puppies because of money?  oh yeah…I forgot these hospitals are BUSINESSES with OWNERS of those businesses on the other end. Investors….shareholders….. they NEED their dividends, damnit. I’ll never forget that day. I’ll never forget that puppy. I’ll never forget the cold, heartlessness of that pet owner. The negligence and lack of accountability is still astounding - and continues to this day. I wish things didn’t happen like this anymore- BUT THEY DO. Of course I don’t want to take a job making $18-$20 to hold puppies while they are euthanized only knowing I’ll top out at MAYBE $25/$26 per hour one day….just so I can save the FEW who can afford treatment. No thanks. I’ll sling drinks and serve burgers instead.  #fuckyouvetmed #capitalism #veterinarymedicine #veterinaryjob #veterinarycareers #veterinary #vetmedlife #vettechlife #vettech #vetlife #veterinarian #veterinaryjobsmarketplace #vetmedicine #vetmed