Americold Logistics, LLC.’s Post

As a customer support professional, I know firsthand the importance of empathy. But Simon Sinek takes it a step further, highlighting how empathy for both customers and employees leads to remarkable results! His airline example perfectly illustrates the difference between transactional service and genuine care. It's not just about solving problems; it's about making people feel valued, seen, and heard. We all crave that sense of belonging, and fostering it leads to happier customers and a more engaged workforce. This video is a must-watch for anyone in customer service or leadership. It's a powerful reminder that empathy is the key to building trust, loyalty, and success. #CustomerService #EmpathyMatters #Leadership #SimonSinek #HumanConnection

Check out our blog to learn about the outstanding individuals who have been recognized with the 2023 HEART Awards! 💙👏🏻 These honorees exemplify our core values of Honor, Excellence, Adaptability, Respect, and Teamwork (HEART). ⬇️

Demonstrate excellence in everything we do.

The most important thing to know in a business is what your customers think about it, Ours said it very well...🏆👏🙏 But the true story behind it is the ecosystem we have with our employees and partners, They are all valuable to us

What do you do when the changing landscape of your industry presents challenges for your business? Bozard Ford, a Florida-based auto dealership, has a team spanning generations and career stages. This was a significant obstacle in achieving their goal: forging a unified workforce focused on superior customer satisfaction. They needed solutions for sustainable strategies to foster enduring excellence. Enter Ice Cold Leader. 🧊 After a two-day seminar and the implementation of Ice Cold Leader's developmental program, these are the results Bozard Ford saw. 👇 Read the full case study ⬇️

👏Reflecting on the first quarter of 2024: What a whirlwind of growth and innovation! From surpassing sales targets to launching groundbreaking initiatives, our team has demonstrated resilience and dedication. As we head into the weekend, let's celebrate our achievements and set our sights even higher for the quarters ahead. Here's to continued success and collaboration! #Q1Reflections #BusinessGrowth #Innovation #Teamwork 💼🎉

Dialogue employees have countless reasons for joining our team, but one key theme that keeps resonating is the people. Madeleine Shulman, our Senior Customer Success Specialist, believes that teamwork and collaboration are at the forefront of our organization. This inspires Madeleine to show up to work every day, for herself and her clients. To hear more about Madeleine’s journey, watch this video: https://okt.to/9UCdeE?

Are you invisible at work? Does Senior Management know the quality of work you do, the impact you have achieved and they know your name? Connect to discuss how we can work together to get the recognition you deserve.

Every month we schedule our All Hands Meeting with every single person on our team: 1/ We lay everything on the table: From financials to project updates, and even our challenges like churn. No hidden figures, just real, impactful insights. 2/ Transparent ventures: Every new project is fully disclosed. We celebrate wins and learn from setbacks together. 3/ Truth first: We deal in facts, valuing honesty as the key to motivation and trust. 4/ Value-driven recognition: We end each month by honoring a team member who exemplifies our commitment to going the extra mile for real impact.

Value loyalty above everything else.