Ami Neiberger, APR, MA’s Post

👩💻 Make no mistake: Customers are in control these days. With a smartphone or a laptop, they can share information critical about your business with just a few clicks and keystrokes. One of the best online reputation management (ORM) practices you can adopt is to understand the negative things being said about your company so you can address issues quickly. If someone gives you a negative review, apologize to the customer, and find out what went wrong and how you can fix it. Customers will appreciate a response because it shows you care about their opinions. If you treat every online reviewer with respect, you can retain more customers, and strengthen your reputation with potential customers. More: https://lnkd.in/e_kTAbX3 #onlinereputationmanagement #ORM #customerfeedback #businessreputation #reputationmanagement #brandreputation #negativereviews

How do you gain the advantage to win over discerning customers?

In the next 42 seconds, you will discover why 99% of ecom emails fall flat. But first, Imagine this: You walk into a store, and the salesperson won't stop blabbering about how awesome their brand is. You'd probably turn around and walk right out, right? Same goes for emails. You open your inbox, and you see the self absorbed salesman...disguised in email. You can almost hear them screaming "Look at us, we're amazing!" But you and I can admit, that's not what we want to see, right? So, what's the alternative? Simple... Instead of talking about ourselves (ME), we talk about what matters to our customers (THEM). Their needs, their desires, their problems – and how WE can solve them. There it is...the secret to writing ecom emails that turns readers into raving fans! Do you agree? Even if you don't...your customers will!

We already know that #sales is driven with at least some degree of #emotional response. Good #conversation can help draw a #cliant closer to putting pen to paper. But how do we have better #conversations? #technologychannel #ITManagedServices #technologyadvisors #solutionsprovider

Embrace transparency and swift responses on social media. Prioritize listening, engaging, and offering customer support. Authenticity in acknowledging and rectifying mistakes during crises builds trust and resilience. Elevate your brand with proactive, honest communication.

Agility PR Solutions has done it again! Get yourselves some Media Monitoring and Database solutions that have: ✅ Ease of Use ✅ Best ROI and ROI-proving metrics ✅ Data Quality ✅ Top-Quality Support (we even post our support stats for transparency, see my comment!)

I'm going to let you in on a not-so-secret secret. 🤫 Not-so-secret cause everyone knows about it, secret cause people don't take advantage of it. Want to know how to write emails that actually connect? 🤓 It's all about VOC research, my people! Oh, what's that, you ask? Voice of Customer (VOC) research is how I get into your customers' head, understanding their struggles, their wants, their why. 👉🏼 And no matter how big or small the project, I ALWAYS include it. When your customers see themselves in your emails, they trust you. And when they trust you, they buy from you. I will die on this hill, just saying. I'm all about the customer-first approach, so every email I write is backed by VOC research, to make sure that your emails are connecting, resonating, and you guessed it, converting. Think about the type of emails you can send when you put your audience at the center of your strategy? Want to see how we can make your emails stand out? DM me for a chat on how to get started!

Yotpo's "Is Typing" series has become an email I look forward to finding in my inbox every week. Email and SMS inspo from industry leaders sent right to my desk? I'm in! If you write, strategize or design emails and SMS I highly suggest subscribing!

A clean inbox is a great way to start out the new year. I found some useful email management tips in this article: https://loom.ly/FBFwgK0 #nationalcleanoutyourinboxweek

Auto-response and cold messaging stands out, and isn't always well received. Just recently, I received one that started off with ... "Have you ever considered working in retail...". That's literally my industry. Another recent began with, "Would you like to lose an additional 30 pounds this year?" From a new contact, never even exchanged in conversation yet. Not exactly a great way to start a relationship. A third, "Would you like help in publishing your first book?" Considering I have published 2, and have a literary agent that helps me do all of that... ???? We have TOO much technology at our hands to not be able to craft a better cold call, that doesn't automatically show the hand that we have no idea who were are sending our message to. I understand the purpose of the cold call, and I'm don't object to them. However, how we word it is SUPER important. Alternatives to the 3 I mentioned: "Retail is a huge industry with career paths in stores, field support, and at corporate levels. Would you like to connect and discuss options you may have never considered?" "Thanks for connecting. I am passionate about helping busy professionals take control of their health without using up our precious free time. Let me know if you'd like more details about my services." "For many authors, self publishing has become a lucrative alternative to waiting for that traditional publishing deal. In fact, many well known authors are turning to self publishing once they have built an audience. If you would like more information on our services visit website . com or reach out here and we can set up a time talk!" And... I didn't even need AI to help me figure out the better wording ;)