Amit Kumar Lal’s Post

True Hospitality consists of giving the best of yourself to your guests. Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy . Hospitality is not to change the people , but to offer them space where change can take place .

As a hotelier, core values serve as guiding principles that shape the culture, behaviour, and decision-making within the hospitality establishment. While specific values can vary among different hotels, some common core values for hoteliers include: 1 Customer-Centricity 2 Hospitality and Warmth 3 Integrity 4 Excellence 5 Teamwork and Collaboration 6 Adaptability 7 Respect and Diversity 8 Commitment to Quality 9 Innovation 10 Environmental Responsibility 11 Community Engagement 12 Professionalism These core values help define the identity of the hotel and shape the behaviour of its employees. They also contribute to building a positive reputation, fostering guest loyalty, and creating a supportive work environment for the staff. Hoteliers need to communicate and reinforce these values consistently throughout the organization. Im a hotelier 😊

“It takes SIX good experiences to create a great experience for guests. It only takes 1.5 bad experiences to ruin it.” - Clayton James If you’re in the independent hotel industry, you know that the key to creating a great experience for your guests is service. You also know that a top issue facing boutique properties is service. How to find good people, how to keep them, how to ensure they’re an embodiment of your brand and meeting the expectations of your guests. This was a much-discussed topic at last week’s BLLA - Boutique Lifestyle Lodging Association Boutique Hotel Owners Conference and gleaned some very helpful tips and thoughts. 🛎️ Invest in your culture. Ken Cruse, founder of Soul Community Planet (SCP) Hotels, talked about the importance of creating and investing in your culture. This means investing in not only your brand, but in the personal development, career development, community development, and empowerment of your team. How do you make people feel a part of something? This line of thinking creates a team that is an embodiment of your brand’s soul for guests, because they are a part of it. 🛎️ Do the “right” thing. Jon Sakshaug, CEO of Hotel Emma, shared that the team all uses the questions, “What Would Emma Do” when making decisions for the guest, for each other, and for the community. Having such a clear brand vision and all marching to the beat of the same drum can help ensure every team member is empowered to do the “right” thing, whatever that is for your brand. For Hotel Emma, the right thing is what Emma would have done. 🛎️ Consider alternative compensation models. Merit-based, performance-based, growth-minded, and whole-person-minded benefits; alternative compensation models can help to incentivize staff and encourage less turnover. What can you do at your hotel to invest in culture? #hospitality #service #luxuryhospitality

What can you do at your hotel to invest in culture?

It Starts Here

Joe Reardon, our Chief Development Officer, emphasizes the importance of the "people piece" in a recent feature by HOTELS magazine: "It only works if we're physically based in a market, running hotels with people from the area who are ingrained in the culture of a location." As a management company, there is no more effective marketing than outperforming the competitive set in our markets. Our success in new markets like Canada, the Caribbean, and Latin America is driven by thorough preparation and a deep commitment to local culture. We only enter markets after extensive research and by partnering with local talent to ensure we provide top-tier service. Read more about our strategic expansion and commitment to excellence in the full article. #HotelEquities

Introducing this week’s #HotelierOfTheWeek! 🥂 Andy Barnsdale is the General Manager at The Principal York (currently being rebranded to The Milner York) and started his career behind the bar in a hotel on the Isle of Wight for a summer season, with the intention of learning as much as he could so he could fulfil his goal to one day run a pub. Instead, Andy found himself on a management track moving across different roles within hospitality, ultimately progressing to become a General Manager across multiple resorts for Bourne Leisure Ltd. “From that point on I knew exactly where I wanted my career to go, I had my sights set on management in hotels,” Andy said. Andy moved on to become General Manager at multiple venues, which provided him valuable experience to run large scale period properties and successfully grow their business and people. For Andy, every day as a hotelier is a unique adventure. In his role, he thrives on the unpredictability of each day, finding joy in the diverse challenges and rewards that come his way. Andy revealed that the most fulfilling aspect of his role is witnessing the hard work of his dedicated teams come to fruition, resulting in exceptional hospitality experiences for guests. Andy takes immense pride in mentoring his team members, helping them grow and supporting them in achieving their goals. Currently, Andy is excited about the ongoing rebranding of The Principal York. He has played a pivotal role in promoting top employees to key positions to ensure a smooth transition in the hotel's identity and culture. Walking into the hotel each morning, he said “I feel a deep sense of pride and accomplishment.” Andy emphasised the importance of thorough research and first-hand experience for anyone entering the hotel industry. He advises prospective candidates to visit the property they are interested in, engage with the staff, and experience the hotel as a guest. This simple yet profound step can make a significant impression during the interview process. The hotel industry offers a multitude of opportunities for career growth and seizing these opportunities with a willingness to get involved is key to building a successful career in hospitality. Throughout his career, Andy has had the privilege of working with outstanding people and properties, achieving commercial success, and winning multiple awards. Among his accolades are receiving two rosettes and an AA 4-star rating for his hotels. However, Andy considers the ongoing rebranding of The Principal York to be a defining moment in his career. Being part of the historic and iconic York hotel’s transformation offers a sense of great pride and honour for Andy, as he looks forward to solidifying the upcoming Milner York’s reputation as the city's best-loved hotel. Andy’s dedication to his role and his team, along with his passion for creating exceptional hospitality experiences, truly make him our worthy Hotelier of the Week.

Has the ‘New’ Service Culture Become the ‘No’ Service Culture? A behind-the-scenes peek into the heartbeat of service success in the hotel industry and questioning if the 'new' is, in fact, ushering in a 'no' service https://lnkd.in/exgJdvYS #service #serviceexcellence #no #serviceculture #hospitality #hospitalityindustry #hospitalitymanagement #hospitalityleadership

In the realm of hospitality, where guests are welcomed as friends and every stay is an opportunity to create a lasting impression, certain traits are not just desirable but essential. Hospitality professionals, whether they work in hotels, resorts, restaurants, or any other related industry, possess a unique set of qualities that transform ordinary encounters into extraordinary memories. In essence, a hospitality professional is not merely someone who checks guests in and out; they are architects of experiences, weaving the threads of warmth, empathy, and professionalism into the fabric of every guest interaction. These traits transform a simple stay into a cherished memory, ensuring that guests not only return but also share their delightful experiences with others. In the world of hospitality, these traits are not just qualities; they are the very soul of exceptional service, creating a legacy of hospitality that lingers in the hearts of guests long after their departure.

Hospitality is a journey of shared experiences. It's about creating a space where people feel connected, valued, and inspired. It's the art of weaving together the threads of guest expectations and team capabilities to create unforgettable moments. I believe in the power of human connection to transform ordinary experiences into extraordinary ones. We truly make a difference in these shared moments of laughter, empathy, and mutual respect. Hospitality is more than just a service; it's a philosophy of care that extends to every interaction. Every guest brings a unique story, and every team member contributes a unique perspective. Together, we create a symphony of hospitality that resonates long after the stay. Being part of this industry is a privilege, where every day offers new opportunities to make a positive impact. The potential for growth, creativity, and learning in our industry is boundless, keeping us excited and motivated. What inspires you about the hospitality industry? #wheremomentsbecomememories at The Kora Beach Resort Phuket #hospitality #guestexperience #teamwork #humanconnection #hospitalitycareer #creatingconnections