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🌟 Transform Your Customer Experience with the CX Compass Program! 🌟 Customer expectations are ever-changing; standing out is not just an option—it's a necessity. That's why I'm here to guide you through the maze of customer experience (CX) with the CX Compass Program. 🧭✨ This week, I'm offering an **exclusive opportunity** to not just meet, but exceed your customers' expectations, drive your business growth, and cement lasting customer loyalty—all at a special rate. 🚀 Why Join the CX Compass Program? - Expert-Led Group Coaching: Dive deep into CX strategies with sessions led by me, Odette de Beer, your guide to CX excellence. - Valuable Resources: Get your hands on essential tools like templates, checklists, and insightful case studies. - Exclusive Community: Join a network of professionals dedicated to mastering CX and share your journey towards excellence. - Limited-Time Bonus: The first 10 subscribers receive a complimentary one-on-one session (valued at $259) for personalized insights into your business's unique CX challenges. 🔥 Act Now! Limited-Time Offer 🔥 Don't miss this chance to elevate your customer experience and unlock your business's full potential. This offer ends this week, and spots are filling fast! Join the CX Compass Program today and start your journey to not just meeting but exceeding customer expectations and turning them into passionate advocates for your brand. Secure your spot now, and let's transform your customer experience together. Your path to CX excellence and business success begins here. 🌈 P.S. This is a rare opportunity to gain expert guidance and join a supportive community at a special rate. Sign up now and embark on your CX excellence journey! 👉 Join the CX Compass Program Now! https://lnkd.in/gxkUGZ42 👈

🔦 Session Spotlight: Free Virtual Customer Experience Summit - July 10 Join Tamer Raafat, Certified CS Leader and Customer Retention Leader EMEA at Oracle, for an exciting dive into #CX metrics beyond #NPS and #CSAT. Why Attend ❓ 🌟 Importance of CX Metrics: Learn why they’re crucial for boosting satisfaction and loyalty. 🌟 Limitations of Traditional Metrics: Discover why NPS and CSAT might fall short. 🌟 Advanced Metrics: Uncover comprehensive metrics for deeper customer insights. 🌟 Implementation Strategies: Get practical tips on integrating these metrics into your business. 🌟 Interactive Q&A: Engage with experts and get your questions answered. Don't miss out on this fun and informative session! Grab your complementary pass: https://lnkd.in/echa3mte ⬅

🌟 Why Customer Experience Optimization is Key to Business Success! 🌟 In today's market, offering a great product or service is no longer enough. Businesses must focus on delivering exceptional customer experiences to build loyalty and drive growth. At World Consulting Group, we explore the importance of Customer Experience Optimization (CXO) and how it can: ✅ Boost Customer Satisfaction – Happy customers lead to repeat business and glowing reviews. ✅ Increase Customer Retention – Build strong relationships that keep customers coming back. ✅ Drive Revenue Growth – Positive experiences encourage higher spending and referrals. ✅ Strengthen Brand Reputation – Stand out in a competitive market by delivering memorable experiences. Prioritizing your customers' journey is essential for long-term success. Learn how optimizing their experience can transform your business! 👉 Discover more in our full article https://lnkd.in/ezjdVKub #CustomerExperience #CXOptimization #BusinessGrowth #CustomerLoyalty #WorldConsultingGroup #BrandReputation #CustomerSuccess #BusinessStrategy

Great – and simple! – questions to guide the beginnings of a CX program or touchpoint from 18F. I love the reminder to ask "why" we want to learn more about the people we serve. We shouldn't ask for their expertise unless we know what we'll do with it! https://lnkd.in/g9z4Qphb

I just finished the course “Customer Experience (CX) Foundations”. Customer experience can be a winning business strategy.  This course is for those who want to create exceptional experiences that drive business results with real goals, business discipline, and defined outcomes.  This course will help you identify your organization’s strategic vision for your customers, ways to leverage tools, best practices, and techniques to deliver on your CX vision,  You can achieve competitive advantage with superior customer experience. #customerexperience  #customersupport  #customersuccess #cx #customersatisfaction  #customerservice 

🚀Would you like to take your customer experience to the next level, but aren’t sure how? Then you need to discover the power of CX Consulting with Ventrica. 🙌🏻CX Consulting is hugely valuable in today’s highly competitive landscape, where customer loyalty and satisfaction can have a significant impact on an organisation’s success. 🤩With our wealth of knowledge and expertise, Ventrica can help transform your customer experience and manage the needs and expectations of every stakeholder. ✨Elevate your brand, delight your customers, and drive success. Click the link below to explore how Ventrica can transform your CX game! https://lnkd.in/etg5dwGi #cx #consultancy #oneventrica

Customer Journey Mapping (CJM) is about understanding the process from the customer’s point of view. Whether you are shaping existing processes and products or designing future ones — having a Customer Journey Mapping strategy is essential. It helps teams → Empathize with customers → Improve efficiency by streamlining processes → Design customer experiences  → Identify opportunities for innovation → and foster a customer-centric culture by providing a common understanding of the customer's reality. Remember, successful Customer Journey Mapping is a cross-functional effort that combines data with empathy for impactful results and aligns teams towards a shared goal of customer satisfaction. In a recent webinar in our Global CX Community, Director Gabriela Ciupitu, shared insights from her experience on how to launch an effective Customer Journey Mapping project with top management support. She shared compelling success stories from the retail and healthcare industries, highlighting how reducing process times significantly improved customer satisfaction. Her experience underlines that by simply adjusting internal processes and engaging cross-functional teams, remarkable improvements can be achieved without extensive resources! For full webinar recording, join the Pro Membership of our Global CX Community. Or Sign up for FREE to catch all the future webinars live! 👇 https://lnkd.in/dW7sgkRv #CustomerCentricity #CX #CustomerJourneyMapping #CustomerExperience #CXWebinar #CustomerJourney

I have been thinking a lot about the complexities and challenges that CX leaders face, along with the work that I do. My work has evolved over the past 10 years, mostly by listening to my customers and understanding their needs. One need that many companies have is to show how focusing on improving the customer | employee experience, will deliver ROI back to their business. This is always a challenge before you start the work as you never know what issues you will find until you get into the work. With that said, setting up the work, and how you deliver on the work, is very important to being able to show ROI post work. I also love the KISS concept (keep it simple stupid) as no one has time for a lot of complexity and unnecessary steps. So, I was thinking about how I would explain what I do in simpler terms, and show how what I do, will directly tie back to showing the business a return of value. The Insight Shop, LLC uses 5 steps to help a business track and measure the ROI from improving customer / employee experiences. 1) Define the current state customer experience 2) Design your VOC program to measure the experience baseline 3) Ideate to future experience solutions 4) Create your CX strategy 5) Track & measure improvements to your customer experiences and ROI It is paramount that businesses start to show their customers they care about the experience they have with their brand. There are endless statistics out there that show how improving your CX | EX leads to higher revenue, more loyal customers, cost savings, improved profitability. Don't wait to take care of your customers and understand what gets in the way of employees meeting their needs. As my father in law told me many years ago, why wait? Why not start today? Enjoy your weekend Kate Kompelien Chief Customer Problem Solver The Insight Shop, LLC https://lnkd.in/eeevuqtb

FEEDBACK got to love it -😂 a few of you wonderful people have come back to me to ask if I can help you to DO the Toolkit activities. So if you're feeling impatient or you want to Elevate Your Customer Experience NOW: Let's Dive In 1:1! I have opened a few spots so who wants one? These 1:1 sessions are to work through your unique CX hurdles. Whether it's enhancing communication, streamlining processes, or creating memorable moments, I will tailor solutions just for you. 🛠️💡 Drop a comment or DM me to schedule your PERSONALISED session! There are no one fits all here, this is a bespoke package for my customers. Let's turn challenges into opportunities. 🚀 What do you see as the biggest current customer challenges? #CustomerExperience #BusinessSolutions #1on1Consultation

Cracking Customer Craziness: Devising a Unique CX Strategy to Conquer Challenges (SERIES). Hi, fellow CX Champions! Have you ever had customer service throw curveballs your way that even the best of us would struggle with? You're not alone. But as a seasoned CX manager who thrives on "impossible" cases, I am here to share a secret weapon: crafting a unique customer experience strategy. Forget cookie-cutter solutions (my go-to). Instead, let's tap into the power of unconventional thinking (great problem-solving and analytical thinking skills) to tackle those head-scratching CX challenges! Here's my recipe for the success I achieved: 1. Ditch the Textbook, Embrace the Unknown: Forget outdated best practices. Dive deep into your specific customer data and feedback. What are their unique needs and pain points? because there are. What trends emerge outside the industry norm? This intelligence becomes your springboard for innovative solutions. #customerservice #CX #uniquestragy #innovation #collaboration #learngrow #communityempowerment #servicedelivery #customerexperiencemanagement