AMS Staffing Inc.’s Post

#hiring Application Support Tech Lead Analyst - Hybrid, Tampa, United States, $165K, fulltime #jobs #jobseekers #careers $165K #Tampajobs #Floridajobs #ITCommunications Apply: https://lnkd.in/dT8ZavvT The Application Support Tech Lead Analyst is a Vice President level role and is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Provides expertise in area and an advanced level of understanding of the principles of apps support.Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirementsConsiders the implications of the application of technology to the current environment.Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.Acts as advisor or coach to new or lower level analysts; allocates work.Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.Persuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable

#hiring Application Support Tech Lead Analyst - Hybrid, Tampa, United States, $165K, fulltime #jobs #jobseekers #careers $165K #Tampajobs #Floridajobs #ITCommunications Apply: https://lnkd.in/d7tFzyvy The Application Support Tech Lead Analyst is a Vice President level role and is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Provides expertise in area and an advanced level of understanding of the principles of apps support.Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirementsConsiders the implications of the application of technology to the current environment.Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.Acts as advisor or coach to new or lower level analysts; allocates work.Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.Persuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable

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#hiring *Application Support Intmd Analyst (hybrid)*, Irving, *United States*, fulltime #jobs #jobseekers #careers #Irvingjobs #Texasjobs #ITCommunications *Apply*: https://lnkd.in/gUC4h_Wd The Apps Support Intmd Analyst is a junior professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Develop a detailed understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.Perform post release checkouts after application releases and infrastructure updates.Maintain technical support documentation.Works on tasks to remediate risks, vulnerabilities and security issues.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and bu

#hiring Systems Analyst, New York City, United States, fulltime #jobs #jobseekers #careers #NewYorkCityjobs #NewYorkjobs #ITCommunications Apply: https://lnkd.in/gUFsbBt3 At eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client has a brand new opportunity for a qualified Systems Analyst to join their team onsite in New York, NY. This role will be the support contact for the client partners and collaborate with technology teams to work incidents to resolution.Duties and Responsibilities: Production support Primarily focused on onsite store support, acting as intake and point of contact for the client Working trouble tickets, escalating, and collaborating with other teams according to priority and required expertise - completing resolution within SLA Develops system proficiency and builds subject matter expertise through issue exploration, troubleshooting, and root cause analysis Coordinates and drives issue resolution within the team and cross-functionally, effectively communicating with client partners and team to gather information and convey status Maintains clear and thorough documentation on inquiries and troubleshooting performed Identifies trends and works cross-functionally to ensure timely communication of impacted systems Leadership Receptive and responsive to coaching and guidance from leaders and more experienced analysts. Seeks input and support as required Self-directed; is successful with minimal direction, providing escalation when necessary Partners with business and support teams, responding quickly and thoroughly to issues and requests Provides constructive input and perspective to team conversations Solution Delivery Gathers, analyzes, and documents solution requirements Efficiently assesses improvement opportunities

Opportunities

#hiring *Application Support Intmd Analyst (hybrid)*, Irving, *United States*, fulltime #jobs #jobseekers #careers #Irvingjobs #Texasjobs #ITCommunications *Apply*: https://lnkd.in/gUC4h_Wd The Apps Support Intmd Analyst is a junior professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.Develop a detailed understanding of how areas of apps support collectively integrate to contribute to achieving business goals.Act as a liaison between users, interfacing internal technology groups and vendorsParticipates in disaster recovery testingParticipate in application releases, from development, testing and deployment into production.Perform post release checkouts after application releases and infrastructure updates.Maintain technical support documentation.Works on tasks to remediate risks, vulnerabilities and security issues.Exchanges ideas and informationActive involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned in a concise and logical manner. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and bu

#hiring *SWAT - Intermediate Associate Executive Response Analyst (11:00am-7:30pm - 12:30pm-9:00pm EST)*, Jacksonville, *United States*, fulltime #jobs #jobseekers #careers #Jacksonvillejobs #Floridajobs *Apply*: https://lnkd.in/dr8zDgzn HOP EligibleThe Intmd Assoc Exec Resp Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:Resolve escalated issues for consumer and business high valued customers. Act as the client advocate while balancing decisions with prudent business judgment.Conduct in-depth investigations of the issues, interfacing with all external and internal partner organizations (Compliance, Legal, Marketing, CoreLogic etc.). Provide feedback to the client within specific case-type timeliness standards.Write personalized responses, and ensure the escalation and speed of each response meets the customer's and regulatory agency's needs.Capture demographic information as well as the status of the investigation through progression noting in a centralized database/tracking tool.Identify key problem areas that may affect larger segments of the client base and engage appropriate groups to eliminate those problems.Within established procedures, make decisions without manager approval. Work under little to no direct supervision. May support an expansive and/or diverse array of products/services.Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function.Serve as point of contact for Sr. Mgmt., internal business partners and loan investors to assist in resolving complex cases in order to ensure a positive customer experience.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, apply

Austin, Texas

#hiring Application Support Senior Analyst - AVP- Hybrid, Tampa, United States, $140K, fulltime #jobs #jobseekers #careers $140K #Tampajobs #Floridajobs #ITCommunications Apply: https://lnkd.in/dSYj4Csn The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities: The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testi