On Sunday, I stumbled upon a TikTok of a shopper venting about Saks Fifth Avenue denying her return—two days before the news dropped that Saks was clamping down on returns abuse. Talk about timing, especially before the holiday. We always focus on returns abuse, but what about the cost of getting it wrong? A brand refusing a legitimate return is a fast track to eroding trust and damaging customer loyalty. Limiting returns might seem like a quick fix, but it’s far from effective. Instead of restrictive blanket policies, brands should be leveraging data to distinguish between problematic returns and genuine customers. At Yofi, we focus on dynamic policies that allow brands to make smarter, more informed decisions about each customer, protecting the business while maintaining strong customer relationships. This debate is growing in the retail community: how do you create customer-friendly policies without constantly eating the cost of returns?
Alex Shamir’s Post
More Relevant Posts
-
Early Stage Sales Execution | Sales Leader | Personalization and Customer Experience Expert | Veteran | Dad Joke Aficionado
Lesson in what NOT to do... Was shopping a pretty large retailer's site recently. This is someone I've shopped and bought from many, many, many times before so they know me (or at least should). When I landed on the site, I was immediately greeted with nice women's sundresses, some beautiful costume jewelry, even matching women's shoes. At the same time, I received an email from the retailer with similar beautiful women's products. While these items looked great, I HAVE NEVER PURCHASED ANY WOMEN'S PRODUCTS. Further, in my shopping for MEN'S products, some of the promotions, content, even recommendations were for women's garments. This was a horrible experience and really made me question my loyalty to the brand... again, I've shopped/bought from them for years so can say with confidence I've spent thousands! Retailers, do better. Use your shopper's unique behaviors and interests to fuel their experience. Understand them and deliver experiences that speak with relevance.
-
-
The Abercrombie & Fitch Co. renaissance is real, especially this summer with their linen blend lines of simple but high quality staple pieces. The common exchange that I've had myself many times now; "Where's that dress from?" "Abercrombie!" "Really?!" The come back is not only happening in millennials closets across America, but also at the stock exchange 📈 "The Abercrombie brand, once an easy cultural punching bag, now brings in more revenue than it did when it dominated teen culture in the aughts. (Last year, sales reached $2.2 billion.) Its namesake parent company, which also includes the beachy teen retailer Hollister, is now the toast of Wall Street and a curious case study for business reporters. The stock is one of the best-performing of the last two years, with growth outpacing even AI-chip giant Nvidia." https://lnkd.in/e25BPzu6
The Unbranding of Abercrombie
thecut.com
-
Simplifying Lives Through Active Listening & Storytelling | Content Creator | Master NLP Practitioner | Author | Parenting Enthusiast | Tarot Advisor | Mental Health | Growth Mindset| Voice Artist | Podcaster|
𝗧𝗵𝗲 "𝗟𝗶𝗸𝗲 𝗠𝗮𝗴𝗻𝗲𝘁": 𝗛𝗼𝘄 𝘁𝗼 𝗔𝘁𝘁𝗿𝗮𝗰𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗯𝘆 𝗦𝗽𝗲𝗮𝗸𝗶𝗻𝗴 𝗧𝗵𝗲𝗶𝗿 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 (𝗜𝘁'𝘀 𝗘𝗮𝘀𝗶𝗲𝗿 𝗧𝗵𝗮𝗻 𝗬𝗼𝘂 𝗧𝗵𝗶𝗻𝗸!) A woman wandered into a clothing store, the shopkeeper eagerly assisting her search for the perfect outfit. After an hour of indecision, the frustrated shopkeeper was about to give up. Suddenly, a fellow customer intervened. "Excuse me," the customer began politely, "when you left your house today, what was your initial intention?" "Just to shop," the woman replied. The customer continued, "And what drew you into this store?" "I was hoping to find something beautiful," the woman admitted. "So," the customer pressed, "you set out to find something beautiful, yet you haven't made a decision. Why not?" A thoughtful pause. "Well," the woman confessed, "I wanted to explore the market, not just buy a dress." The other customer smiled knowingly. "In that case," she inquired, "how likely are you to find something you truly love?" "It depends," the woman finally revealed, "on whether it's in my favorite color, purple, or my favorite fabric, muslin." With a flash of #inspiration, the shopkeeper rushed to gather all his purple and muslin garments. The woman's eyes lit up. She happily walked out with five new dresses! The shopkeeper, profoundly grateful, offered her a discount – not just for the sale, but for the invaluable customer #insight she'd provided. He'd been in business for years, accustomed to the challenge of window shoppers who leave empty-handed. But today, he learned a crucial #lesson: the key to converting window shoppers into enthusiastic buyers lies in understanding their underlying desires. 𝗠𝗼𝗿𝗮𝗹 𝗼𝗳 𝘁𝗵𝗲 𝗦𝘁𝗼𝗿𝘆 𝗦𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀, 𝗮𝗹𝗹 𝗶𝘁 𝘁𝗮𝗸𝗲𝘀 𝗶𝘀 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘁𝗼 𝘂𝗻𝗹𝗼𝗰𝗸 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿'𝘀 𝘁𝗿𝘂𝗲 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝘀. 𝗕𝘆 𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝘁𝗮𝗶𝗹𝗼𝗿𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵, 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗮 𝗰𝗮𝘀𝘂𝗮𝗹 𝗯𝗿𝗼𝘄𝘀𝗲𝗿 𝗶𝗻𝘁𝗼 𝗮 𝗹𝗼𝘆𝗮𝗹 𝗽𝗮𝘁𝗿𝗼𝗻. #pyschology #marketing #communication #sales
-
-
Biz Consulting, 9036036524 RetailGurukul. Building a retail community ecosystem to help each other
Sheenu Mehta deep insight into shopper behaviour and simple tips for sellers..
Simplifying Lives Through Active Listening & Storytelling | Content Creator | Master NLP Practitioner | Author | Parenting Enthusiast | Tarot Advisor | Mental Health | Growth Mindset| Voice Artist | Podcaster|
𝗧𝗵𝗲 "𝗟𝗶𝗸𝗲 𝗠𝗮𝗴𝗻𝗲𝘁": 𝗛𝗼𝘄 𝘁𝗼 𝗔𝘁𝘁𝗿𝗮𝗰𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗯𝘆 𝗦𝗽𝗲𝗮𝗸𝗶𝗻𝗴 𝗧𝗵𝗲𝗶𝗿 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 (𝗜𝘁'𝘀 𝗘𝗮𝘀𝗶𝗲𝗿 𝗧𝗵𝗮𝗻 𝗬𝗼𝘂 𝗧𝗵𝗶𝗻𝗸!) A woman wandered into a clothing store, the shopkeeper eagerly assisting her search for the perfect outfit. After an hour of indecision, the frustrated shopkeeper was about to give up. Suddenly, a fellow customer intervened. "Excuse me," the customer began politely, "when you left your house today, what was your initial intention?" "Just to shop," the woman replied. The customer continued, "And what drew you into this store?" "I was hoping to find something beautiful," the woman admitted. "So," the customer pressed, "you set out to find something beautiful, yet you haven't made a decision. Why not?" A thoughtful pause. "Well," the woman confessed, "I wanted to explore the market, not just buy a dress." The other customer smiled knowingly. "In that case," she inquired, "how likely are you to find something you truly love?" "It depends," the woman finally revealed, "on whether it's in my favorite color, purple, or my favorite fabric, muslin." With a flash of #inspiration, the shopkeeper rushed to gather all his purple and muslin garments. The woman's eyes lit up. She happily walked out with five new dresses! The shopkeeper, profoundly grateful, offered her a discount – not just for the sale, but for the invaluable customer #insight she'd provided. He'd been in business for years, accustomed to the challenge of window shoppers who leave empty-handed. But today, he learned a crucial #lesson: the key to converting window shoppers into enthusiastic buyers lies in understanding their underlying desires. 𝗠𝗼𝗿𝗮𝗹 𝗼𝗳 𝘁𝗵𝗲 𝗦𝘁𝗼𝗿𝘆 𝗦𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀, 𝗮𝗹𝗹 𝗶𝘁 𝘁𝗮𝗸𝗲𝘀 𝗶𝘀 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘁𝗼 𝘂𝗻𝗹𝗼𝗰𝗸 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿'𝘀 𝘁𝗿𝘂𝗲 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝘀. 𝗕𝘆 𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝘁𝗮𝗶𝗹𝗼𝗿𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵, 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗮 𝗰𝗮𝘀𝘂𝗮𝗹 𝗯𝗿𝗼𝘄𝘀𝗲𝗿 𝗶𝗻𝘁𝗼 𝗮 𝗹𝗼𝘆𝗮𝗹 𝗽𝗮𝘁𝗿𝗼𝗻. #pyschology #marketing #communication #sales
-
-
Senior Manager, Business Development @ Inviqa - HAVAS Group | New Business Sales | Strategic Outbound | Writer | Risk-Taker
Since you asked ;) I go in-store to JL to try specific brands on, then once I know my sizes, I order from the JL app or I go to pre-loved apps to find the brands at a discount. I don't go to M&S proper or buy online, but I do hit up the outlet in-person every season to refresh my work wardrobe. Clearly I love a good deal... Overall, going in-store specifically w/JL is a pain in the ass for buying, but it's good for seeking! Reinforces the point that customers want to buy what they want where they want and when they want, even if that means a multi-channel journey. #shoppingtrends #customerjourney #customercentric
As a child and a teenager, I would often find myself trailing around department stores with one or both of my parents - Peter Jones, John Lewis & Fenwick's tended to be their go-to's for everything from party dresses to school shoes to sewing supplies. The department store was always such a staple of the British shopping experience but it was never 'cool.' I was glad to see John Lewis & Partners is seeing an uptick this year and of course, I'm delighted to see Marks and Spencer going from strength to strength with a much improved selection of women's fashions and even a TV show coming up - but who is actually doing shopping in-person at these places today? A genuine question from someone who shops with intent almost exclusively online. For me, physical stores are almost exclusively for browsing and these stores are not marketing themselves to millennials or Gen Z shoppers. Conversely, I managed to get some time in one of my all time favourite department stores this weekend. El Corte Ingles, with their mouth watering stationery selection and incredible range of brands from luxury fashion like Carolina Herrera to super affordable brands like Sfera, was rammed with local Gen Z and millennial shoppers. I'm wondering - how El Corte Ingles is perceived by Spanish/Catalunian consumer? Does it have a nostalgic, slightly old-lady rep like my beloved British department stores or is it considered a chic one-stop-shop like Galleries Lafayette or Bon Marche in Paris / Selfridges and Harvey Nichols in the UK? What are they doing to so many younger people through the doors? Keen to hear anyone's thoughts, especially those with a knowledge of Barcelona or European consumer habits: Aran Kapila Valeria Dominguez Tim Richardson Jack Griggs Sian Smith Simon Griggs Pablo Daniel
-
Excited to share more about what we've been building at Indagari. Check out our first blog post! 🎉👇 In the article we share insights regarding apparel subscription services gleaned from Indagari's platform. Reach out if you're interested in learning more!
We're excited to share our very first blog post, which digs into the performance of apparel subscription services Armoire, FashionPass, Nuuly, and Rent The Runway. The sector's sales growth outpaces those of peers in retail apparel and food subscription, and Nuuly stands out in particular due to high retention rates and ability to acquire customers from its peers. We dive deeper in https://lnkd.in/ggZ9XnEJ.
INDAGARI
indagari.com
-
2023 was a big year for pop culture and it had a BIG impact on style! In this Retail Dive piece, Stitch Fix’s Chief Merchandising Officer, Loretta Choy, dives into our 2024 Style Forecast findings that highlight the profound influence of pop culture on our wardrobe choices: https://lnkd.in/eTvkhdbV Notably, 51% of clients say their style choices this year were influenced by sporting events, concert tours, and blockbuster films, and looking ahead to 2024, a resounding 81% believe these cultural moments will persist in shaping fashion trends. You can find these data-driven findings, trend predictions, and more in the Stitch Fix 2024 Style Forecast: https://lnkd.in/ey6-Ti6s
The real impact of pop culture moments on style
retaildive.com
-
🛍️ Enjoy Stress-Free Shopping with Styled by Jenn! 🛍️ Tired of aimless wandering and buyer's remorse on your shopping trips? Let Styled by Jenn be your guide to a more enjoyable shopping experience! Our expert stylist will accompany you on a personalized shopping trip, helping you find pieces that perfectly fit your style, body type, and budget. Say goodbye to fashion frustration and hello to a wardrobe filled with pieces you adore! Ready to upgrade your shopping game? Contact Styled by Jenn today and let's plan your next stress-free shopping excursion! ✨✨✨ Scheduling link is in the comments ✨✨✨ #shoppingtrip #shopping #personalstylist #personalstyle
-
227 nominated stores 44 making it to the finalist stage Circadian Intimates' innovative approach and dedication to customer experience have clearly resonated within the lingerie community, earning a Finalist designation for Best New Lingerie Store in the United States. INTIMA magazines CEO Francesca Spinetta reminds us of the importance of every single person in the industry: "This is a human-centric business where individuals are essential and can make all the difference." Her words are true in every industry. #awards #peoplefirst #womenownedbusiness
-
-
Let’s book your strategic shopping experience today! This is about not just going shopping but rather filling those gaps in your wardrobe so that you have a fabulous interchangeable wardrobe that you love! Contact me on how I can help you out! 🦋 #wardrobestylist #personalstylist #personalshopper
--
5dYou go girl. A happy person tells 10 people. An unhappy person tells 100!!