Andy Jones’ Post

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Helping businesses create values-led, high-performing teams through a person-centered, human approach to leadership and performance | Founder of Velo Leadership | Keynote Speaker | Hospitality Leadership Podcast Host

98% of hotels and restaurants do not do this! And it is what makes the 2% stand above everyone else. Something that's the difference between success or mediocrity. Think of the number of hospitality businesses out there. All fighting for the attention of their target guests. But it's the 2% that consistently stand out again and again. So, what is that difference? Their people are 100% certain about the mission and purpose of the business. Each team member knows how they fit into that big picture. That allows them to adapt their work and decision-making. Which ultimately enhances the guest experience. That's what keeps people coming back. What are you doing to align your people with your purpose? Let me know below! #hotels #restaurants #purpose #foodandbeverage

"Their people are 100% certain about the mission and purpose of the business". Andy Jones I think this is so true and totally needs to be led well and driven by owners or management (lead by example, train staff well, give them what they need to succeed). Know who you are (in the sense of the business knowing who it is, or what it is), and don't pretend to be something you're not. I wrote a short blog post about this maybe two weeks ago. What originally got me thinking about it was a meal I was making for friends, but then in the broader context I was thinking about the "Feeling" I get when I go into a restaurant, bakery, cafe that "knows what it is" compared to one that ... really doesn't. And the latter creates a sort of dissonance in my mind that doesn't make me want to come back.

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Lisa Burri

Director & Co-Founder of BetterBe Group Limited | Project management & Innovation I Wellness & Nutrition Coach

7mo

We often talk about the importance of leaders leading by example and I really think that this is one of the keys. If top management not only communicates the company's values and purpose, but also embodies them, that's a big part of success. Inspiring with humanity, taking care of yourself as a business leader and caring about your staff can make a big difference in my opinion.

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Alex Munford

Father of 5 | Husband | Restaurant Manager | Hospitality Coach | Aspiring Podcaster | Daily Writer | Newsletter Creator | WHY Hospitality Co-founder & creative lead | WHY Leadership author

7mo

It's such a huge part of the puzzle. Forms the basis to build a culture based on values rather than rules.

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Troy Hooper

CEO who values the perspective of all who are willing to unite to exceed expectations. Driven to bring value every day.

7mo

And the team know what their role is in contributing to achieving the Mission and Vision!!

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