Angela Hughes’ Post

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Data & AI Director, Microsoft Australia & New Zealand

We had some inspiring announcements at #MSIgnite and some big news on Dynamics 365 and Power Platform!!! It's an extremely exciting time to be in this business and to see what's already been released and what's coming on our platforms with Generative AI and co-pilot. Check out Emily's blog https://lnkd.in/gV7pAm8i If you want to see all of what's being released, then read https://lnkd.in/gN-rAydx

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Chief Marketing Officer | Product Development | Go-To-Market | Ex-Microsoft & Oracle | SaaS

Earlier this year, we introduced Microsoft Copilot for #Dynamics365, the world's first AI copilot built natively for CRM and ERP. Since then, over 130,000 organizations have already benefited from #Copilot experiences in Microsoft Dynamics 365 and Microsoft Power Platform.   Today, at #MSIgnite, we're excited to unveil the next phase of our journey to help every customer become an AI-powered organization. These new and enhanced capabilities offer secure and enterprise-ready generative AI experiences, enabling employees to perform at their highest potential across every role and function.   Alongside updates to Copilot in Dynamics 365 Sales, Field Service, and Customer Insights, we're introducing Microsoft Copilot for Service and Microsoft Copilot for Sales. Both bring together the power of Copilot for Microsoft 365 with role-specific insights and actions, empowering sellers and service representatives working in Microsoft 365 applications to perform tasks faster and deliver exceptional customer experiences, assisted by a Copilot that securely accesses information and context from CRM systems, contact centers, and other related third-party data sources.   Discover more about these advancements in my latest blog: https://lnkd.in/g4QAv96K

Microsoft Copilot for Service and new AI experiences - Microsoft Dynamics 365 Blog

Microsoft Copilot for Service and new AI experiences - Microsoft Dynamics 365 Blog

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