Angela Crossan’s Post

This article offers practical advice on making customer service training manuals for frontline personnel that can help optimize performance and customer satisfaction.

As a shopper, what resonates more with you – a company's marketing strategies or its customer service? Likely, it's the latter. Comprehensive customer service training stands out as the cornerstone, enabling companies to actively engage with consumers, resolve issues, and showcase genuine care. When executed seamlessly, customer service creates a lasting positive impact on buyers. 🛑 Don't Underestimate Customer Service! Yes, it's just as crucial, if not more so, than marketing or sales training. The experiences your customers have with your service become the catalyst for reviews and word-of-mouth advertising. 🌐 Why Customer Service Training Matters: 1. Definition: Understanding the essence of customer service training. 2. Benefits: Unveiling the positive impacts on businesses. 3. Recruiting: Building a customer-centric team. 4. Training Types: Exploring diverse approaches. 5. For New Hires: Guiding the onboarding process. 6. Quarterly/Annual Training: Ensuring continuous improvement. 7. Emergencies/Time-Constrained Situations: Equipping teams for swift responses. 8. Telephonic Training: Perfecting the art of remote customer service. Remember, happy clients are your most potent advocates – surpassing even your most talented marketers. Their endorsement is fueled by exceptional service. Join the Conversation! What's your standout customer service experience? Share your thoughts on the pivotal role of customer service training! 💬🔗 #customerservice #employeetraining #customerexperience #customersatisfaction #elearning

Customer Service training should have broader benefits beyond improving customer satisfaction scores. Of course, you want to ensure that any service training you invest in will result in improvements in metrics such as Net Promoter Score. In addition, customer service training is expected to ultimately deliver improved financial performance. Learn more > https://lnkd.in/gqpb-M6D

Think about the last time you had an incredible customer service experience. What stood out? It probably wasn’t flashy marketing or the latest product—what left a mark was how you were treated, listened to, and valued. That’s why customer service is the backbone of any business. We can have the best sales pitch, but if we don’t get the service right, it’s a missed opportunity. Happy customers are your most powerful advocates—better than any marketing strategy because they’ve lived the experience. Training in customer service isn’t just about checking a box—it’s about building empathy, communication, and real connection. Whether it’s for new hires or ongoing training, focusing on soft skills like clarity, positivity, and empathy makes all the difference. Remember, every interaction counts. Want to build a team that leaves lasting impressions? Start with training that empowers them to serve with care. #CustomerService #ServiceMatters #EmpathyInBusiness #SoftSkills #CustomerExperience #LifelongLearning

This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly. #free #courses #customer #services #business

Exceptional customer service skills are more important than ever. In this blog, I show you how you can achieve these skills in your business. https://lnkd.in/eYavi2ps I hope you find it useful. #CustomerServiceTraining #CustomerServiceSkills #CustomerServiceCoach #CustomerService #CustomerServiceTrainer #CustomerServiceCoaching

In the continuity of my lecture for my thesis, the importance of training emerges as a critical factor for ensuring service excellence and customer satisfaction. The role of training is thus a strategic imperative, ensuring that service teams are well-equipped to continue delivering exceptional customer experiences, even after the sale is completed. 📊 Soft Skills: The Key to Elevating Customer Service 📊 In today’s competitive market, the importance of training comes to the forefront as a critical factor for ensuring service excellence and customer satisfaction. Often, training focuses heavily on sales teams, but we must not overlook the value of investing in training our service staff. Training in soft skills like communication, problem-solving, empathy, and active listening is crucial, particularly in post-sales interactions where a customer’s perception of the service is shaped. Let’s elevate service through the power of soft skills and continuous development! After all, a great customer experience doesn’t stop with the sale—it continues with every interaction. #CustomerExperience #SoftSkillsTraining #ServiceExcellence #CustomerService #EmpathyInAction #ContinuousLearning #TeamDevelopment

I'm ending the year with the news that my Customer Service Training Course is now CPD accredited! What does this mean? Every participant attending the day course will be given a CPD accreditation (4.5 hours) certificate, which is a fantastic investment in the talent development of any business and your employees. 👉  Improved customer satisfaction: Customer service training helps businesses understand and meet the needs of their customers more effectively. It equips employees with the necessary skills to provide excellent service, increasing customer satisfaction. Satisfied customers are more likely to become repeat customers and promote the business through positive word-of-mouth. 👉  Enhanced brand reputation: A business with a strong customer service culture stands out from its competitors and builds a positive reputation in the market. Accredited training ensures that employees understand the brand values and are trained to deliver consistent and high-quality service, helping to establish a positive brand image. 👉 Increased customer loyalty and retention: Providing excellent customer service helps businesses build trust and loyalty with their customers. Accredited training equips employees with techniques to handle challenging situations, resolve complaints effectively, and go the extra mile to exceed customer expectations. This leads to increased customer loyalty and retention and reduced customer churn. 👉 Competitive advantage: Customer service can be a crucial differentiator in today's highly competitive business landscape. Businesses that invest in accredited customer service training gain a competitive edge by providing a better overall customer experience. This can attract new customers and retain existing ones, ultimately driving business growth and success. 👉    Internal employee satisfaction: Customer service training also benefits employees by providing them with the skills and knowledge they need to excel in their roles. It boosts their confidence, job satisfaction, and motivation. When employees feel supported and empowered, they are more likely to provide better customer service consistently. 👉   Cost savings: Good customer service training focuses on preventing problems rather than reacting to them. This can lead to cost savings by reducing customer complaints, minimizing returns or refunds, and preventing negative online reviews or damaging the brand's reputation. Well-trained employees are more efficient in resolving issues, increasing productivity and cost-effectiveness. Customer service accredited training is vital for businesses as it improves customer satisfaction, enhances brand reputation, increases customer loyalty, provides a competitive advantage, improves employee satisfaction, and leads to cost savings. #customerservice #customerexperience #customer #accreditation #CPD

#customer #service ❤️ 💕 Customer Service Skills ❤️ 💕 Become expert in customer service and polish your professional communication skills in this free online course. This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.